The Call Center Handbook Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)

Name: The Call Center Handbook By Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)
SKU: 9781578203055
Price: 3.49 GBP
Availability: InStock

The Call Center Handbook by Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)

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Summary

A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

The Call Center Handbook Summary

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

About Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

Additional information

Sku

GOR004946404

ISBN 13

9781578203055

ISBN 10

1578203058

Title

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)

Author

Keith Dawson (EdD, Center for Learning and Attention Disorders, Seacoast Mental Health Center, Portsmouth, NH)

Condition

Used - Very Good

Binding type

Paperback

Publisher

Taylor & Francis Ltd

Year published

2003-11-20

Number of pages

283

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us