Introduction PART I: EUROPE'S PROBLEM WITH COMPETITIVENESS 1. Organisational Innovations: The Missing Link in European Competitiveness 2. Flexible Organisation: European Industry and Services in Transition 3. Commentary PART II: ORGANISATION AND INTEGRATION IN PRODUCTION 4. Swatch: A European Response to the Japanese Challenge 5. Organisational Routines and Competitiveness in the Auto Industry: The Case of Peugeot SA 6. Small Firm, Major Change: Zilverstad Silversmithing 7. The Broad Scope of Organisational Innovations PART III: ORGANISATION AND INNOVATION IN RESEARCH AND DEVELOPMENT 8. Organisational Innovation in Project Management: The Renault Twingo Case 9. Integrating R&D with Manufacturing to Build World-Wide Competitiveness: SGS Thomson Integrated Circuits 10. Commentary PART IV: ORGANISATION AND INNOVATION IN HUMAN RESOURCE DEVELOPMENT 11. Managing Knowledge Flows: A Key Role for Personnel Management 12. Entrepreneurship on the Shopfloor: Nationale Nederlanden 13. Does Participation in Ownership Foster Participation in Continuous Improvement? The Case of Baxi Partnership 14. Oticon: A Case to Demonstrate a Flexible and Transparent Organisation 15. Human Resources Mobilisation: Setting the Stage for Organisational Innovation PART V: CHALLENGES TO PUBLIC POLICY 16. Networking as a Mechanism for Enabling Organisational Innovations: The Case of Continuous Improvement 17. Public Support for Firm Networking in Baden-Wurttemburg CONTENTS (cont.) 18. Patients as Work in Progress: Organisational Reform in the Health Sector 19. Commentary PART VI: PERSPECTIVES 20. Perspectives: A View from the USA 21. Organisaational Innovation: A European Perspective 22. Conclusions