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De Gruyter Handbook of Organizational Conflict Management LaVena Wilkin

De Gruyter Handbook of Organizational Conflict Management By LaVena Wilkin

De Gruyter Handbook of Organizational Conflict Management by LaVena Wilkin


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De Gruyter Handbook of Organizational Conflict Management Summary

De Gruyter Handbook of Organizational Conflict Management by LaVena Wilkin

Workplace conflict is inevitable when leaders and employees with diverse backgrounds have different work styles, which are often acquired from previous experiences. In an organization, they are brought together for a shared business purpose, to accomplish the vision and mission of the firm. Turnover, wasted time, loss of reputation, decreased productivity, and lower profitability are just some of the costs associated with unmanaged or mismanaged conflicts. Although many people believe that conflict is either something to be avoided or something to fight to win, when managed appropriately, conflicts can be the lifeblood of an organization. Conflict can be the impetus that sparks creativity and innovation and leads to positive organizational policy and culture changes. Part of the problem is that most people have not been taught how to productively manage conflicts, and when they do what they have always done they are getting the same negative results. Conflict management is an ever-evolving area in organizational affairs. Organizations are microcosms of society, and as society evolves and changes, leaders will benefit from understanding typical root causes of conflicts (both interpersonal and organizational), appropriate methods for managing conflicts, and unique concepts that contribute to conflict situations. There has been a need for a handbook that offers a practical guide to conflict management and supports these concepts with scholarly research. Not only will this handbook offer a scholar/practitioner insights into the fundamentals of conflict management, such as communication, diversity, and conflict styles, it will also delve into topics that have been given less attention, such as ethnos religious, sexual preferences, generational differences, and workplace bullying. Additionally, this handbook will provide organizational leaders with various techniques for resolving conflicts appropriately and ways to design a system that reduces the costs of unmanaged and unproductive conflicts. The goal of this handbook is to offer organizational leaders and employees a deeper understanding of what causes conflicts and provide them with solutions for turning unproductive conflicts into positive opportunities for growth.

About LaVena Wilkin

Dr. LaVena Wilkin is the Director of the Ph.D. and Graduate Management programs at Sullivan University, Kentucky, USA. Before joining Sullivan University in 2013, she spent twenty six years in the construction industry, and three of those years she co-owned a commercial masonry sub-contracting company. After selling the construction company in 2001, she came to work full-time at Sullivan serving as the Associate Director of the Evening and Weekend Division. She was also the Dean of the College of Business for Sullivan University for three years and the Dean of Conflict Management programs for five years. Dr. Wilkin has facilitated workshops on conflict styles, workplace bullying, forgiveness, emotional intelligence, organizational conflict, conflict and change, employee engagement, dealing with difficult people, and the P.E.A.C.E. (c) Model of Conflict Management. She is also co-editor of a bookentitled Organizational Conflicts: Challenges and Solutions. She contributed a chapter in the book, The Mediation Handbook: Theory, Research and Practice. Her co-edited book, From Discord to Harmony: Making Your Workplace Hum, was published in March 2020. Finally, she is the Editor for the Journal of Conflict Management, a scholarly journal that publishes research in many of the multidisciplinary areas of managing conflicts. Dr. Yashwant Pathak completed his education M.S., Ph.D. in Pharmaceutical Technology from India and EMBA and MS Conflict Management from Sullivan University, Kentucky, USA. He is Associate Dean for Faculty Affairs at the newly launched College of Pharmacy, University of South Florida. Tampa, Florida. With extensive experience in academia and industry, he has over 150 publications including research papers, abstracts, chapters and reviews, 7 books on Nanotechnology and drug delivery systems, 6 books on Nutraceuticals and several books in cultural studies. His areas of research include drug delivery systems, nanotechnology applications in pharmacy and Nutraceuticals. He has travelled extensively over 80 countries and is actively involved with many Pharmacy colleges in different countries.

Table of Contents

Section 1 - Interpersonal Conflict Management 1. Understanding Perspectives and Viewpoints in Organizational conflict management (OCM) 2. Communication and OCM 3. Emotional Intelligence and OCM 4. Conflict Styles in OCM 5. Mindfulness and Self-Awareness OCM Section 2 - Organizational Conflict Management 6. Employee Engagement and OCM 7. Working with Different Generations and OCM 8. Change and Conflict in OCM 9. Collaborative Practices in OCM 10. Designing Conflict Management Systems in OCM Section 3 - Intercultural, International, and Ethnic Conflict Management 11. Intergroup Conflict in OCM 12. Stereotypes and Bias in OCM 13. Eastern and indigenous perspectives in OCM 14. Ethno religious conflicts in OCM 15. Political conflicts in OCM Section 4 - Methods for Managing Organizational Conflicts 16. Negotiation in OCM 17. Mediation in OCM 18. Facilitation in OCM 19. Role of Organizational Ombudspersons and OCM 20. Coaching in OCM Section 5 - Special Topics 21. Workplace Bullying in OCM 22. Forgiveness in OCM 23. The Importance of Soft Skills in Managing Conflicts 24. Women's issues in OCM 25. LGBTQ issues in OCM

Additional information

NGR9783110746013
9783110746013
3110746018
De Gruyter Handbook of Organizational Conflict Management by LaVena Wilkin
New
Hardback
De Gruyter
2022-09-06
387
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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