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Stop Complainers and Energy Drainers Linda Byars Swindling

Stop Complainers and Energy Drainers By Linda Byars Swindling

Stop Complainers and Energy Drainers by Linda Byars Swindling


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Summary

Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama.

Stop Complainers and Energy Drainers Summary

Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done by Linda Byars Swindling

Turn constant complainers into productive contributors Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. * Shows how to identify complainers and time drainers * Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies * Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.

About Linda Byars Swindling

LINDA SWINDLING is a workplace communication expert. She began negotiating work drama first as a successful attorney and mediator and later as a keynote speaker, executive coach, and strategic consultant. A Certified Speaking Professional (CSP) and president of Journey On, she is the author of the popular Passports to Success series, which offers thirteen titles on workplace and communication issues. Visit her at www.StopComplainers.com.

Table of Contents

Work Drama 101 1 Introduction: How to Use This Book with No Complaints 11 1 Whiners 25 2 Complicators 39 3 Prima Donnas 55 4 Controllers 71 5 Toxics 85 6 What to Do If You re the Complainer 103 7 Energy Drains 131 8 How to Negotiate Work Drama 151 9 Go Ahead, Complain 171 Resources 185 Complain-a-Gram to Complainer 186 Complain-a-Gram to Company Leader 187 Complainer Type Road Signs and Slogans 188 Conversation Strategies per Complainer Type 189 Related Communication Styles 190 Negotiating Work Drama Checklists 194 Notes 197 References 201 Acknowledgments 205 About the Author 209

Additional information

GOR010942883
9781118492963
111849296X
Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done by Linda Byars Swindling
Used - Very Good
Paperback
John Wiley & Sons Inc
2013-02-13
224
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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