The old common sense was about how to deal with the separate and free-standing units of a complicated world. The next common sense is about mastering the complex swirl of interweaving events and situations around us. Life is faster, more interconnected, interdependent and interrelated in the online communities of AOL than in the supply chain of an auto-maker. The world of work group relationships, strategic alliances and the customer networks we collectively call 'the organisation' is about the effects of relationships between people inside and outside the organisation rather than controlling distinct groups of employees, customers, suppliers. The new world is a complex one of arrows rather than boxes, of interactions rather than entities.