Surveys of employees and extensive academic research consistently shows that the most significant cause of motivation problems at work is due to a lack of simple day-to-day recognition - acknowledgement of what people do. This work helps the reader to develop simple programmes that can have a huge impact on motivation and retention at a very low cost. Using detailed case studies from leading companies, the book answers questions such as: why is recognition important?; what are recognition programmes?; how do recognition programmes fit with other HR programmes?; how should you recognize people?; what should you recognize? what is the cost and efficiency of recognition programmes?; and how do you get started?