"What it does do is enable the reader to identify areas for consideration relevant and appropriate to themselves and to reflect on these areas to draw personal conclusions for self development. This book is relevant to all individuals involved in the caring professions and to many outside them...Its readability makes it an ideal introductory source book for a range of communication and management theories" Journal of Advanced Nursing is book deals with personal challenges and ways in which individualss may come to a clearer understanding of themselves and others" "There are many exercises which might be useful to teachers of courses in the common foundation programmea nd other diploma-level courrses" "Overall it is a useful text and resource which the reader may use to sample new conceptsProfessional Nurse.