This text aims to answer the needs of managers in the increasing drive to improve effectiveness and efficiency of their business units. It focuses on performance improvement, how to start and maintain it. The book provides information and skills to enable the manager to implement performance improvement immediately. The book takes the reader through the concepts and ideas, including strategy, quality and the conversion process, and also covers the practicalities of implementation. Management of change, problem-solving, team-building and project management are all covered, backed up by practical insights and examples.