Foreword
Introduction
Part one Setting the scene for change
CHAPTER 1: SO WHY DO I NEED TO CHANGE?
Changes to the social environment
Technology is changing
Population and demographics are changing
your markets are changing
your people are changing
What does this mean for my business?
CHAPTER 2: WHY THEN IS CHANGE SO HARD?
Using consistency and fairness to support change planning
Change thinking
CHAPTER 3: WHAT ARE THE SECRET INGREDIENTS OF EFFECTIVE CHANGE?
How to Install trust and fairness
Performance module 1: Participative Planning
Performance module 2: Strategic Appraisal
Performance module 3: Financial Understanding
Performance module 4: Unbiased Team Accommodation
CHAPTER 4: HOW DO I USE AND INSTALL A CHANGE FRAMEWORK?
Building the case for Change
Part TWO - The 15 Steps to Leading Constant Change
STEP 1: DEFINE YOUR KILLER STRATEGY FOR CHANGE
STEP 2: ASSEMBLING YOUR NINJA CHANGE PLANNING TEAM
STEP 3: OVER-COMMUNICATE THE STRATEGY
STEP 4: HOW TO REALLY ENGAGE YOUR STAFF
STEP 5: UNDERSTAND YOUR CHANGE PLAN
STEP 6: WHERE IS THE MONEY?
STEP 7: ACCELERATED PLANNING BY PROJECTS
STEP 8: HOW YOUR BUSINESS ACTUALLY WORKS
STEP 9: HOW TO CREATE THE THEATRE FOR CHANGE
STEP 10: INSTAL FAIRNESS AS A SUPERIOR CHANGE DRIVER
STEP 11: CONDUCT THE CHANGE PLANNING SESSION
STEP 12: USE YOUR ENTIRE STAFF TO EXTEND YOUR PLAN
STEP 13: YOUR HIGH PERFORMANCE PLAN
STEP 14: PUBLISH TO ACCELERATE YOUR RESULTS
STEP 15: HOW TO DRIVE RAPID EXECUTION
Part THREE ITS THE RESULTS THAT COUNT
CHAPTER 5: HOW TO GET THE RESULTS YOU DESERVE
Defining Results
CHAPTER 6: HOW TO MAKE CHANGE A HABIT, NOT JUST AN EVENT
Getting into CHANGE thinking
CHAPTER 7: TEAM ACTION MANAGEMENT REVEALED
The Clients of Team Action Management
CHAPTER 8 CONCLUSION
Appendix: YOUR PERSONAL RESOURCE CHEST
Acknowledgements
