Richard Blundel is a senior lecturer at The Open University Business School and a member of the Centre for Public Leadership and Social Enterprise (PuLSE).
Kate Ippolito is an educationalist at the Royal College of Physicians and a sessional lecturer at Reading University.
1 Perspectives on communication
PART I PRINCIPLES OF COMMUNICATION
2 Breaking barriers: communication in practice
3 Using words: verbal communication
4 Making pictures: non-verbal communication
5 Developing arguments: persuasive communication
6 Establishing a dialogue: interactive communication
7 Making connections: organisational communication
PART II COMMUNICATION IN PRACTICE
8 Letters, e-mail and text messages
9 Reports, briefing papers and summaries
10 Advertisements, promotions, news releases and exhibitions
11 Interviews, questioning and listening
12 Presentations and audio-visual technologies
13 Meetings, teams and negotiations
14 Communication in perspective