GOR001615583

9780471904038

0471904031

Service Management: Strategy and Leadership in the Service Business by Richard Normann

Used - Very Good

Hardback

John Wiley and Sons Ltd

19840704

156

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us