Constructive feedback plays a vital role in enhancing performance and relationships. The authors help you identify when to give feedback, how best to give it, and how to receive and use feedback yourself. The book offers practical tips on getting it right including '10 tools of giving constructive feedback'. The book covers: distinguishing between 'destructive' criticism and 'constructive' feedback - using feedback to manage better - as an essential element of coaching, counselling, training and motivating your team; dealing with challenging situations and people; and, eliciting the right feedback to highlight your own strengths and opportunities for your own development.