Developing Skills with People: Training for Person to Person Client Contact by Sheila Dainow
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Developing Skills with People
Summary
Designed as a guide for all those involved in the training of client contact skills, this text discusses such topics as assertiveness training, decision-making and coping with stress and difficult clients. It contains a section on training techniques which includes audio-visual aids.
Developing Skills with People Summary
Table of Contents
Part 1 The rationale: how skills can be taught; what are client contact skills. Part 2 Basic training: beginnings; helping the client; helping the client phase 2 - decisions; helping the client phase 3 - action. Part 3 Continuing training: increasing confidence; assertiveness training; coping with difficult clients; coping with stress. Part 4 Training techniques: working with groups - theory and practice; using audio visual aids. Part 5 Sample course designs. Part 6 References and resources.
Additional information
GOR002097326
9780471917267
0471917265
Developing Skills with People: Training for Person to Person Client Contact by Sheila Dainow
Used - Very Good
Paperback
John Wiley and Sons Ltd
19881026
214
N/A
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