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Language, Bureaucracy and Social Control Srikant Sarangi

Language, Bureaucracy and Social Control By Srikant Sarangi

Language, Bureaucracy and Social Control by Srikant Sarangi


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Summary

This text examines the wide range of issues involved in bureaucratic language, illustrating the complex inter-relationships between language, bureaucracy and social control. The authors use real life, varying data in their analysis, taken from institutions in the UK, Netherlands and Belgium.

Language, Bureaucracy and Social Control Summary

Language, Bureaucracy and Social Control by Srikant Sarangi

Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.



Language, Bureaucracy and Social Control Reviews

Sarangi and Slembrouck have managed to squeeze an immensely complex subject matter into a concise, highly readable and instructive book. Discourse and Society, 1997

About Srikant Sarangi

Authored by Sarangi, Srikant; Slembrouck, Stefan

Table of Contents

Foreword
Acknowledgements

1. Language, bureaucracy and social control
Bureaucracy
Bureacracy and social control
Language and bureaucracy
Synopsis

2. Bureaucratisation and debureaucratisation in contemporary society
Introduction: what discourse practices are construed as bureaucratic?
Bureaucratisation and debureaucratisation
Changing discourse practices as action and as process
The analysis of language use
The language-situation dynamic
Social control as an area of struggle
Conclusion

3. The pragmatics of information exchange in bureaucratic discourse
Introduction: information exchange as a focus of study
Bureaucrats seeking information and clients giving it
Interpreting information exchange in pragmatic terms
Reversing the roles: clients seeking information and institutions avoiding giving information
Conclusion: regulated information exchange and social control

4. Role behaviour in discourse
Introduction
Modes of talk and multiple role behaviour
Discourse roles
Shifting role relationships and the construction of social identities
Role perception in discourse
Conclusion

5. The client's perspective: clients as citizens
Introduction
Challenging the inhuman face of bureaucracy
Creating an edge over the institution
Talking to bureaucrats in order to maintain non-clienthood
Client's response to institutional failure: the case of lost mail
Conclusion

6. The bureaucrat's perspective: citizens as clients
Introduction
Alarming the client
Maintaining bureaucracy through official documents: forms and leaflets
Conclusion

7. The discourse of mediation: bureaucrats' dilemma and clients' wisdom
Introduction
Social workers attemting to redress the imbalance
Counselling institutions
Institutional monopolies over mediation
Conclusion: socio-economic struggles over multi-tier bureaucracy

8. Instead of a conclusion

Bibliography
Appendices
Index

Additional information

NLS9780582086227
9780582086227
0582086221
Language, Bureaucracy and Social Control by Srikant Sarangi
New
Paperback
Taylor & Francis Ltd
1996-08-22
256
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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