Provides a foundation for understanding key management issues. The text maintains a functional focus and presents up-to-date research studies in the field. It is organized around four traditional management functions: planning, organizing, leading and controlling. This edition includes two chapter on Technology and the design of work processes, and Managing teams. Multiple choice questions at the end of each chapter reinforce all of the chapter objectives, and are designed to impart critical thinking skills by facilitating increasing levels of thinking, from knowledge to comprehension and finally to application. An Internet exercise at the end of each chapter requires students to locate information and investigate a variety of issues.