Regarded as a 'soft' issue, talent development is ignored by too many senior managers, to the detriment of the business. This book seeks to put this right. It deal with the 'why' and the 'what' of developing talent, emotional intelligence, work-life balance and interpersonal communication. Case studies are drawn from BT, Volkswagen, Hilton, Eversheds, Unilever, Asda, Microsoft and others.