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My way (how we did it); it's getting better all the time (being an outstanding manager); another sleepless night (getting the best from yourself); high hopes (setting and achieving goals); the A Team (getting the best from others); imagine (how to decide the best way forward); you got what it takes (getting an edge); I can't get no satisfaction (how to be customer driven); I've gotta message to you (communicating successfully); leader of the pack (how to lead); do what you gotta do (making effective decisions that stick); money, money, money (managing money); you win again (how to achieve outstanding quality); reach out, I'll be there (how to deliver outstanding service); I heard it through the grapevine (getting the best from information); the times they are a-changing (managing change and innovation - and keeping ahead in the future); I will survive (learning from mistakes and coping with adversity); just movin' on (losing and finding a job)