GOR003074538

9780931961830

0931961831

Managing Quality Customer Service by William B. Martin

Used - Good

Paperback

Crisp Publications Inc

1989-06-01

96

N/A

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us