Breaking Through: Implementing Customer Focus in Enterprises by S.Vandermerwe
2004. First Edition. 209 pages. Signed by the author. Illustrated dust jacket over grey cloth boards. Signed by the author with dedication to Josephine on front free endpaper. Pages are bright and clear with no visible markings. Binding throughout remains firm. Boards have light edgewear with minor corner bumping. Mild crushing to spine, with occasional markings overall. Panels have light edgewear with some creases. Minor markings to all surfaces.