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Part 1 The nature of management: why management and leadership matter; landmark theories and ideas; management functions; how managers spend their time; management and the health professions. Part 2 The nature of organizations; what are organizations anyway?; organizational dynamics; politics, power and influence; the culture of the organization. Part 3 Business-management processes; departments, teams and groups at work; strategy development and business planning; how decisions are made; finance and budgets. Part 4 Working in organizations; where do I fit in? (the individual and the organization); working with others and working with myself; attentive listening and firm asserting; addressing differences and conflicts; coaching and counselling at work; client care through self care. Part 5 Helping change happen; diagnosing the organization; clarifying the need for change; helping change happen; health-care management and leadership; work motivation; the health professional as leader; management and leadership in health care.