Chapter 1 - The Future of Work for Organisations, Jobs and Workers (Introduction)
This chapter summarises many of the main challenges and prospects for the future of work. It establishes and summarises the themes to be addressed in the remainder of the book.
Prof Edel Conway, Dr Lisa van der Werff
(Dublin City University)
Part One: The Challenges and Prospects for the Future of Work and Jobs
Chapter 2 - Disrupted or Enhanced? The impact of new ways of working on individual and organizational well-being
The COVID-19 pandemic has represented a catalyst for new ways of working. This has opened a wide range opportunities such as remote, hybrid, co-working, flexible working and work from anywhere (WFA) approaches. This chapter will consider the range of opportunities and challenges for both workers and organisations in terms of well-being and performance that are created by these new ways of working.
Prof Kathy Monks, Prof Yseult Freeney and Prof Edel Conway (Dublin City University)
Chapter 3 - Theorizing the Future of Work in Professional Services: An Institutional Perspective
This chapter will use a theoretical lens framed in institutional theory to better understand the challenges facing professional services, specifically accounting, law and architecture from digital technologies and specifically machine learning and artificial intelligence. This theoretical exploration will provide a basis for re-imagining the future of work in these professions in the context of digital trends.
Dr Brid Murphy and Dr Orla Feeney (Dublin City University)
Chapter 4 - Algorithms, Apps & Uncertainty: Navigating Work in the Gig Economy
Although some critics consider gig working as simply the latest development in non-standard labour arrangements, its most novel and distinguishing feature, 'algorithmic management', disrupts and challenges the most enduring contours of work and people management. This chapter traces the role of digitalisation in creating the gig economy by exploring how algorithmic technologies have replaced human managers in this novel, yet heavily fragmented working arrangement.
Dr James Duggan and Dr Stefan Jooss (University College Cork)
Chapter 5 - Trust juggling effects of datafication of work: Where are we at and where do we go?
Datafication of work fundamentally changes the processes underlying workplace relationships. Our chapter takes perspective of both the technology and human on how datafication helps and hinders trust and collaboration in the workplace.
Dr Xuchang Zheng (Dublin City University),
Dr Simon Schafheitle (University of St Gallen)
Lisa van der Werff (Dublin City University),
Part Two: Looking to the Future
Chapter 6 - Leadership in digital workplaces
This chapter will provide an overview of research (its intellectual structure/past and current trends using bibliometrics) at the intersection of leadership and future of work. It will propose an integrative framework and future outlooks for research and practice.
Prof Matej Cerne, Amadeja Lamovsek (University of Ljubliana), Prof Irina Nikolova, Prof Sut I Wong (BI Norwegian Business School)
Chapter 7 - Diversity and Inclusion in the future of work
This chapter will present an overview of extant knowledge about diversity and inclusion at work, with a specific focus on age, gender and race. The chapter will discuss these issues by first explicating how demographic, economic, social, and technological projections will impact the workplace and, second, by examining what specific interventions may promote real change, beyond the rhetoric, toward a more diverse and inclusive future of work.
Dr Jean McCarthy (University of Limerick), Prof Janine Bosak (Dublin City University), Prof Emma Parry (Cranfield University) and Prof Jeanette Cleveland (Colorado State University)
Chapter 8 - Education and skills for the future of work
The chapter will explore a macro-level emphasis on skills required for the future of work as detailed by global policy reports. Specifically, it will explore how these both impact on, and can be fostered/co-created, through education. Our focus is purposefully on skills for the future (not of the future) and on futures (plural). A key underpinning to our argument is the need for a narrative that moves away from an economic focus on skill development to a broader holistic view of human centered development. This is also reflected in the increase realization by organizations that human capital development (HCD) in FoW is linked to positive societal impacts.
Dr Shirley Davey (Ulster University), Prof Brian Harney (Dublin City University)
Chapter 9 - Learning and Development
This chapter draws on the principles of congruence and adaptation in open systems theory to discuss the future of organizational learning and development and argue where the emphasis should be placed. We argue that the emphasis needs to be on learning and development processes at the individual level which are more learner-driven, informal, continuous and social; a focus on knowledge pull as opposed to knowledge push. In tandem at the organizational level this emphasis needs to position the learning and development function as focusing on processes to enable an environment for learner-driven learning and to focus on why and where and how learning enables a fluid business strategy as opposed to driving learning for learning sake.
Prof Claire Gubbins (Dublin City University), Prof Thomas Garavan (University College Cork)
Chapter 10 - Ethics in the Future of Work
A general misunderstanding regarding the essence of the ethical analysis lead to a misconception of ethics as a set of principles that need to be integrated in the way machines are designed. This chapter reviews existing literature on the topic, highlighting the shortcomings of unclear definitions of ethics, and suggests a framework to analyze the emerging areas of research in the future of work in light of a holistic approach to ethics.
Dr Marta Rocci (Dublin City University) and Dr Caleb M. Bernacchio, California State University Monterey Bay
Chapter 11 - Outlook for Work in the Future
Conclusion: This chapter provides a summary of some of the main issues raised, key learning points, and further avenues for research.
Prof Theo Lynn and Dr Pierangelo Rosati (Dublin City University)
