1. Street-level bureaucracy in weak state institutions: an introduction - Gabriela Lotta, Fernando Nieto- Morales, and Rik Peeters Part 1: Coping with institutional weakness 2. Weak but not broken: resilience by repair in the times of COVID-19 - Ayesha Masood 3. Paternalist street-level bureaucrats and virtuous recipients: the consequences of institutional weakness in a pensions programme in Uganda - Ronan Jacquin 4. Street-level bureaucrats in environments of systemic corruption: sources of influence - Oliver Meza, Elizabeth Perez- Chiques, and Anat Gofen Part 2: Exploring institutional contexts 5. Weak institutions and dangerous working conditions: coping by the wiremen of public electricity distribution utilities in India - Sneha Swami and Subodh Wagle 6. Underserving the disadvantaged: institutional failures and their consequences for frontline workers and vulnerable publics - Roberto Pires, Maria Paula Santos, Beatriz Brandao, and Luiza Rosa 7. Frontline implementation conditions of the Families programme: labour precarity and territorial gaps as aspects of weak state institutions in Chile - Taly Reininger, Gianinna Munoz Arce, Cristobal Villalobos, and Mitzi Duboy Luengo 8. Regime transitions and institutional weakness: the case of police reform in Poland in the early 1990s - Barbara Maria Piotrowska, Izabela Szkurat, and Magdalena Szydowska Part 3: Bureaucratic encounters 9. Coping with violence and precarious working conditions: law enforcement through the eyes of municipal police officers in Morelia, Mexico - Paulina Y. Guzman Linares and Rik Peeters 10. You can tell they are just villagers when you look at them: a phenomenological study of street- level bureaucrats differential treatment of clients in a Ghanaian rural hospital - Abdul-Rahim Mohammed 11. When frontline work functions as an enclave: insights from Turkey - Elise Massicard 12. Citizen agency in street-level interactions: navigating uncertainty and unpredictability - Sergio A. Campos 13. Frontline work in weak institutions: implementing inequities - Fernando Nieto-Morales, Gabriela Lotta, and Rik Peeters