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The Management Training Tool Kit Alan Clardy

The Management Training Tool Kit By Alan Clardy

The Management Training Tool Kit by Alan Clardy


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Summary

The toughest part of most managers' jobs? Resolving people problems. This innovative training guide prepares new managers to tackle any challenge with confidence.

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The Management Training Tool Kit Summary

The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day by Alan Clardy

Most people learn best through experience, which is why new managers often feel ill-equipped to resolve the frustrations, setbacks, conflicts, and concerns of the people on their team. The Management Training Tool Kit includes all the essential tools to help you face even the most advanced leadership challenges and avoid embarrassing blunders. Psychology professor Alan Clardy supplies thirty-five real-life case studies that explore the important lessons learned by other experienced professionals, including how to troubleshoot plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. With probing discussion questions that help pinpoint core issues, practical solutions that can be used to resolve problems, role-playing analysis exercises that bring the case studies to life, and an inventory to help you assess your unique management style, you'll gain the skills needed to guide your team through trials and on to success. New managers tossed to the front lines with absolutely no experience are bound to make some mistakes. But The Management Training Tool Kit will help leaders adeptly overcome any obstacle.

About Alan Clardy

ALAN CLARDY, PH.D., is a professor in the Psychology Department and director of the Human Resource Development Graduate Degree Program at Towson University, as well as the author of many books and articles on HR issues.

Table of Contents

Contents

Acknowledgments

Using the Cases in This Book

Case Report Worksheet

Analyzing a Case: A General Strategy

Case Analysis Guidelines Worksheet

Case Issues Index

The 35 Case Studies

1 How Come They Make More Than I Do?

2 She's a Smart Enough Broad

3 Improving Performance in Business Services

4 Looney Tunes on Parade: Part 1-Getting Started on

the Right (or Left?) Foot

5 Looney Tunes on Parade: Part 2-Kicking into Gear

6 Looney Tunes on Parade: Part 3-A Time for Action

7 Mary Corey

8 Shipping and Receiving

9 They Came from Docu-Max

10 He's Just Not the Same

11 Special Checking Is Handed a Loss

12 Beverly Comes Full Circle

13 It Was Really So Simple

14 Pain in Claims

15 Don't Let Her Get Behind You

16 Kathy's Temper

17 Forgetting Claims

18 Answering the Phone

19 Good News, Bad News: Part 1-The $15.00 Mistake

20 Good News, Bad News: Part 2-Judy, Judy, Judy

21 Good News, Bad News: Part 3-The Storm Breaks

22 Conflict in Customer Service

23 Don't Let an Old Flame Die

24 The Contradiction of Business

25 Problems Behind the Counter

26 Wanted: Good Secretary

27 Another Staff Meeting

28 The Case-in-Case Analysis

29 A No in the Field

30 Buddy Jefferson

31 A Wet Pain in the Neck

32 Well, Excuuuse Me!

33 The B Is Back

34 Who's Telling the Truth?

35 A Leadership Challenge

Appendixes

A Managerial/Supervisory Pre-Training Planning Sheet

B The Management Style Inventory

C Self-Inventory of Managerial Responsibilities

Index199

Additional information

CIN0814431143VG
9780814431146
0814431143
The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day by Alan Clardy
Used - Very Good
Paperback
HarperCollins Focus
20180402
240
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

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