Cases in Menu Management The Heart of the Matter: The Menu * by Gina Hinch, M.A., DTR St. John's Regional Health Center Initiating Successful Change in the Healthcare Work Environment * by Theresa Kevak, M.S., R.D., L.D./N. Geisinger Wyoming Valley Medical Center Patient with Special Needs * Naveena Reddy, M.S., R.D., L.D. Morrison Healthcare Services Menu Extensions in a Hospital Grill and Snack Bar * by Amy Allen-Chabot Ph.D., R.D. Anne Arundel Community College Hospital Food Service Menu for Emergency Conditions * by Julie J. Davis, M.S., R.D., L.D./N. Benedictine University Cases in Purchasing Strategies for Dealing with Food Shortages * by Amy Allen-Chabot Ph.D., R.D. Anne Arundel Community College Metro North Collaborative: A School Food Service Purchasing Solution * by Lois Black, R.D., L.D./N. School Food Service Program Consultant Purchasing with Par Levels * by Julie J. Davis, M.S., R.D., L.D./N. Benedictine University Provision of Non-Charge Formula Preparation and Oral Feeding Supplies * by Marcia Johnson, R.D., C.D. Cases in Food Production Dealing with Your Boss's Unrealistic Expectations * by Amy Allen-Chabot Ph.D., R.D. Anne Arundel Community College Managing Food Service Production and Forecasting: Fried Chicken Friday at Glen Maple Hospital * by Julie J. Davis, M.S., R.D., L.D. Benedictine University Forecasting Surprise * by Teresa T. Marcus, M.S., R.D., L.D./N. Chattanooga State Technical Community College Cases in Service Evaluation of Patient Satisfaction Using Two Different Tray Systems * by Amy Knoblock-Hahn, M.S., R.D., L.D. Department of Veterans Affairs Medical Center Patient Complaint: Whose Hair Is This? * by Teresa T. Marcus, M.S., R.D., L.D./N. Chattanooga State Technical Community College Customer Abuse of the "Cost per Serving Container" System * by Jan Patenaude, R.D. Signet Diagnostic Corp. Using the Performance Improvement Process to Address Late Trays Problems * by Nell E. Robinson, M.S., R.D., L.D./N. Mayo Clinic-Jacksonville Implementing Room Service in the Hospital * by Nell E. Robinson, M.S., R.D., L.D./N. Mayo Clinic-Jacksonville Cases in Safety and Sanitation The Ceiling Is Falling! * by Susan Kosharek, M.S., R.D., L.D. Private Practice The Cafeteria Server with a Nose Ring * by Susan Kosharek, M.S., R.D., L.D. Private Practice Long-term Care Mock Survey: Kitchen Sanitation Inspection * by Melissa Altman-Traub, M.S., R.D., L.D./N. Community College of Philadelphia Belmont Court Dialysis Centers Cases in Management of Food Services Theft Opportunity: Who Did It? * by Teresa T. Marcus, M.S., R.D., L.D. Chattanooga State Technical Community College Food Service Plan during a Strike * by Nancy L. Matyas, M.S., R.D., L.D. Consultant Changing from Contract to Self-operated and Back Again * by Robert M. O'Halloran, Ph.D. Kemmons Wilson School of Hospitality & Resort Management, University of Memphis Balancing Work and Family: When Childcare Collides with Work Expectations * by Phyllis Fatzinger McShane, M.S., R.D., L.D. University of Maryland College Park Too Sick, Too Soon! * by JoAnne Robinett, M.S., SFNS Beavercreek City Schools, Beavercreek, Ohio Cases in Nutrition Management Issues with Productivity and Salary Complaints * by Phyllis Fatzinger McShane, M.S., R.D., L.D. University of Maryland College Park Clinical Management: Seeing the "Big Picture" * by Phyllis Fatzinger McShane, M.S., R.D., L.D. University of Maryland College Park Dealing with Management's Request to Reduce Staffing * by Phyllis Fatzinger McShane, M.S., R.D., L.D. University of Maryland College Park Marketing Outpatient Nutrition Counseling * by Kathleen Meyer, R.D., L.D. Fairfield Medical Center Inappropriate Employee Self-termination * by Phyllis Fatzinger McShane, M.S., R.D., L.D. University of Maryland College Park Cases in Financial Management Budget Planning to Improve the Bottom Line * by Linda R. Hofmeister, M.M., R.D., L.D., FADA, CHE Mercy Medical Center Meals per Labor Hour: Interpreting the Data * by Amy Allen-Chabot Ph.D., R.D. Anne Arundel Community College Productivity Measures Exercise * by Laura McNight, MPH, R.D., L.D. Idaho State University