'The authors have done an excellent job of organizing this volume. They have covered a huge array or trust related topics within this volume. Given the current immense attention, concern and perhaps even fear of upcoming political elections and wall street abuses, the attention to politicians and business leaders who have failed us in the past will be viewed as highly relevant to most people's interest. The figures and related statistics provide powerful tools to establish the importance of building trust in those leadership positions.' - Linda K. Stroh, Graduate School of Business, Loyola University Chicago, USA
In today's popular press, one encounters examples of the so-called trust deficit on a daily basis. And yet little is ever offered as a solution for rebuilding those relationships; reestablished the trust that is the bedrock of all human relationships. For years, Drs. Aneil and Karen Mishra have been amongst the few thought leaders working on that important topic, and I have found their thinking and advice an essential ingredient in my culture change work at several firms, in different industries. In Becoming a Trustworthy Leader: Psychology and Practice, the Mishra's elegantly lay out a roadmap for leaders to build (or restore) trust, drawing upon their expertise, primary research, and the thinking of others in this field. It is essential reading for thoughtful leaders in the public and private sectors, students of organizational behavior, and those involved in the political arena. -Steven Fitzgerald, Vice President, Human Resources (Learning, Talent Management, Workforce Research, M & A, and Shared Services Avaya
These are grim times when it comes to trust and leadership. Around the globe, public trust in leaders has plummeted to its lowest levels - and deservedly so, one might argue. Then along comes Aneil Mishra and Karen Mishra's Becoming a Trustworthy Leader. Drawing on deep insights from their own research, combined with compelling real-world examples, they show us how leaders can build and sustain truly trustworthy organizations. This book is essential reading. It will help us get the leadership and organizations we deserve. - Roderick M. Kramer, Graduate School of Business, Stanford University
Aneil and Karen Mishra have come up with another winner. Trust in today's global economy is more valuable than gold and the very foundation of western capitalist economic system. Through the magic and transparency of the market place, producers and consumers trust each other that value will be provided at a fair price. Unfortunately, due to the misalignment of incentives in healthcare - its fatal flaw - such trust is lacking as market forces are largely absent in determining value or price - thus little or no trust. Despite this fundamental flaw, Aneil and Karen Mishra explore how trust can be established among the various stakeholders, providers, patient and payer. They provide a cogent and credible template for trust in healthcare based on reliability, openness, competence and compassion, providing compelling case study support of leaders in the field who successfully established trust and success. BRAVO my friends for a job well done!!!!!! --Thomas A. Schwann, Chief, Cardiothoracic Surgery at University of Toledo
There are deficits looming around us but the greatest one is that of Trust. The ecosystem we live in is driven by values of which Trust is at the core but at the same time the lack of trust is reaching pandemic proportions. The need for strong leadership to address this problem cannot be overstated and without a change in how people lead, we run the risk of the trust deficit continuing to grow. Aneil and Karen Mishra hit the mark by exposing the Trust Deficit, and they open our eyes to what can be done to reverse the trend. The cited research, and their own real world experience, give us true perspective not often seen and provide us with the hope to make a change; a change that will impact both our professional and personal lives. Well done my friends! --Todd Francis, VP, US Commercial Support and Enterprise Marketing, Sanofi US
Becoming a Trustworthy Leader by Aneil and Karen Mishra provides a prescription for rectifying the pernicious trust deficit that undermines companies, governments and societies. Through well-documented research, the authors discuss the key role of trust in enabling individuals and organizations to excel. They also demonstrate how trusted leaders exhibit common traits of courage, humility and authenticity. The authors offer proven advice on becoming a trusted leader by examining leaders who have built what they call The ROCC of Trust - behaviors that cause them to be viewed by others as Reliable, Open (Honest), Competent and Compassionate. With trust in institutions at an all-time low, this book offers hope and direction for enlightened leadership. - William B. Haynes, President, BackBay Communications
In their new book, Becoming a Trustworthy Leader: Psychology and Practice, Aneil and Karen Mishra present a compelling case for the importance of trust in leading organizations. Unfortunately, we have ample evidence in business as well as politics of leaders who have proven to be untrustworthy and whose organizations or causes have consequently suffered. So this book, which offers numerous examples and practical strategies for building trust, is not only timely but highly relevant in today's environment. Research has shown that what people want most from their leaders is trust. Anyone in a leadership position or aspiring to be a top leader would benefit from this very practical volume. Particularly useful are the authors' ideas on building trust in teams and organizations, making trust last, and rebuilding trust if trust has been lost.-Terry R. Bacon, PhD, author of The Elements of Power, Elements of Influence, and What People Want
