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JUDITH HALE is the president of Hale Associates, a consulting firm specializing in performance management, performance improvement systems, and strategic planning. She has contributed to or edited many published works, including Designing Work Groups, Jobs, and Work Flow (1995) and Designing Cross--Functional Business Processes (1995), both published by Jossey--Bass, as well as The Guidebook for Performance Improvement (Jossey--Bass/Pfeiffer, 1997). The recipient of several professional awards and honors, Hale is an active member of both ASTD and ISPI.