Each chapter includes About This Chapter, 169>Conclusion, Putting Theory into Practice, and Summary.
I.THE CONTEXT OF HUMAN SERVICE WORK.
1.What Are Human Services? What Do Human Service Workers Do? Human Service Networks.
Finding the Appropriate Human Services Program.
Barriers That Prevent People from Getting Help.
A Paradox.
Choosing Our Work Role.
2.The Changing Nature of the Helping Process. Society Shapes Helping Behavior.
Helping in Western Culture.
Cycles of Helping.
Behavior Defined as a Social Problem.
Defining Problems.
The History of Human Service Work.
3.Strategies of Intervention. The Concept of Multicausality.
The Strategies of Intervention.
Direct-Service Strategies.
Direct-Service and Systems-Change Strategies.
Systems-Change Strategies.
Activities and Tasks Used to Implement Each Strategy.
Putting Together the Interventions and the Activities.
4.Attitudes/Values, Skills, and Knowledge. The Professional Helping Relationship.
The Pyramid Model.
Attitudes/Values, Skills, and Knowledge: An Overview.
Attitudes and Values of the Human Service Worker.
Skills of the Human Service Worker.
Basic Knowledge of the Human Service Worker.
5.Values and Ethical Dilemmas. Can Workers Be Completely Unbiased?
Dilemmas Surrounding the Value of Self-Determination.
Some Current Ethical Conflicts.
Conflicting Views on the Nature of Human Nature.
Conflicts Caused by Bureaucratic Demands.
Conflicts Due to the Variation in National Values in the United States.
Impact of the AIDS Epidemic on Homosexual Men.
Finding Your Way through the Maze of Ethical Conflicts.
6.The Social Welfare System. Surveying the Current Scene.
The Social Welfare System.
Where the Money Comes From.
The Loss of Housing.
Fighting Back.
II.IMPLEMENTING HUMAN SERVICE INTERVENTIONS.
7.Working with Diversity. An Overview of the Struggle for Equality.
Understanding Ethnicity.
Working with Women.
Working with Gays and Lesbians.
Working with the Disabled.
8.Interviewing. Characteristics of an Interview.
Structure of an Interview.
Recording.
9.Case Management/Counseling. All Problems Are Serious Yet Ordinary.
Goals of the Case Manager/Counselor.
The Process of Case Management/Counseling.
Building Supportive Relationships.
Crisis Intervention.
Case Management/Counseling In the Era of Managed Health Care.
10.Facilitating Groups. Workers as Group Members.
Establishing and Facilitating a Group: Ten Key Questions.
11.Program Planning. Basic Tools of the Planning Process.
Phases and Steps in the Planning Process.
12.Organizing and Changing Systems. Getting to the Source of the Problem.
Checking on the Mental Health Quotient (MHQ) of a System.
Attitudes Toward Systems-Change Interventions.
Dilemmas of the Change Agent.
Changes Are Generated from the Top Down and from the Bottom Up.
Methods of Organizing and Changing Systems.
Planning and Implementing a Change Effort.
Rewards of Social-Change Interventions.
III.THRIVING AND SURVIVING IN THIS FIELD.
13.Understanding Legal Issues. Legal Issues That Can Confront a Worker.
The Law as Resource.
The Law as Restriction.
Laws Every Worker Needs to Know.
Helping Clients Get Their Legal Rights.
Some Current Legal Issues.
14.Staying Current and Avoiding Burnout. Why Stay in the Field?
Burnout: Symptoms and Causes.
Causes of Burnout.
Some Reactions to Stressful Conditions.
Staying Alive - Positive Adjustment.
Glossary. References. Index. 