12 Steps to Success Through Service Barrie Hopson

Name: 12 Steps to Success Through Service By Barrie Hopson
SKU: 9781852523404
Price: 10.00 USD
Availability: InStock

12 Steps to Success Through Service by Barrie Hopson

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Summary

Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.

12 Steps to Success Through Service Summary

12 Steps to Success Through Service by Barrie Hopson

Decide on your core business; know your customer; create your vision; define your moments of truth; give good service to one another; manage the customer's experience; profit from complaints; stay close to your customer; design and market the service programme; set service criteria; reward and celebrate service excellence; develop the service programme.

Additional information

Sku

GOR002108391

ISBN 13

9781852523404

ISBN 10

1852523409

Title

12 Steps to Success Through Service by Barrie Hopson

Author

Barrie Hopson

Condition

Used - Very Good

Binding type

Paperback

Publisher

Management Books 2000 Ltd

Year published

20000119

Number of pages

180

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

12 Steps to Success Through Service Barrie Hopson

12 Steps to Success Through Service by Barrie Hopson

Summary

12 Steps to Success Through Service Summary

12 Steps to Success Through Service by Barrie Hopson

Table of Contents

Additional information

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