Section One: Principles:
Chapter One: Medical ProfessionalismWhy Choose a Medical CareerRole ModelsHidden CurriculumBuilding on Social SkillsIdeology of the medical professionA short history of medical ethicsChanging rules of the medical market place
Chapter Two:A short History of Bedside BehaviorManners Versus EtiquetteRules of Medical BehaviorChanging Times, Changing PerceptionsRespectBehavior in the Medical OfficeWhy It's Nice To Be Nice
Chapter Three:Civility and Caring: Peas in a PodPrinciples of Moral BehaviorImportance of Communication SkillsMeeting ExpectationsCommon Courtesy Versus a Higher Standard
Chapter Four:Good Manners Make Good DoctorsCommunicating Through ActionsCare First, Then TreatFoster ConfidenceShow RespectListen CloselySet a Good Example
Chapter Five:Sexual Harassment and bullyingMedical Culture, Sexual Harassment and BullyingPrevalence in Medical TrainingCausesConsequences: Psychological Trauma, Dropout and SuicideInstitutional ImplicationsCoping Mechanisms
Section Two: Practice
Chapter Six:In the ClinicWhy Your Patient Seeks Your CareFirst ImpressionsMake Your Patient Feel SafeHow to ListShow you careDiscover your patient's goalsKeep to a schedule
Chapter Seven:Hospital PracticeEmergency Department ExperienceExpectations You Must MeetCommunicating With Your Colleagues, Instructors, and NursesEveryone, Including Your Patient, is Part of the TeamPhysician Leadership in an Egalitarian EnvironmentDisruptive and Inappropriate Behavior: How to Avoid Disaster
Chapter Eight:Breaking BadHow to Manage Unexpected or Sad NewsAssessing Your Patient's Verbal and Non-verbal ResponseWhat to Offer When All Seems HopelessIntrinsic Biases: What They Are and Effect on Patient Care
Chapter Nine:Special Considerations in PediatricsCaring for the Child, Caring for the GuardiansHow to Enlist the Child in Their Health CareA Unique Opportunity for the ChildTeenagers and Special ProblemsSocial MediaA Brief Moment on Immunization Advice
Chapter Ten:The wonder of Medicine: Keep it AliveBurnout is Not FailureChallenges You FaceFinding Your NicheSkills You Don't Know You HaveNon-clinical Career ChoicesMoral Injury and YouTake ControlKeep Up the Good Fight
Chapter Eleven:Parting Advice