Figures and Tables xi Foreword by Laura Arrillaga-Andreessen xiii Preface: The Queen of Nonprofi ts Meets the Goddess of Measurement xvii Acknowledgments xxiii The Authors xxvii PART ONE : Introduction of Concepts 1 ONE The Secret Sauce for Nonprofi ts: Networked Strategies + Measurement = Amazing Success 3 TWO The Rise of the Networked Nonprofit: A New Paradigm for Nonprofit Success 13 PART TWO : Basic Measurement Principles, How-Tos, and Best Practices 27 THREE Creating a Data-Informed Culture: How Your Organization Can Embrace the Data and Use What It Can Teach You 29 FOUR Measurement Is Power: How to Take Control of Your Programs and Progress with the Art and Science of Measurement 41 FIVE Don t Confuse Activity with Results: The Value of Expressing Your Results in Terms of Organizational Goals 59 SIX The Ladder of Engagement: How to Measure Engagement and Use It to Improve Relationships with Your Stakeholders 77 SEVEN How to Turn Your Stakeholders into Fundraisers: Social Fundraising and How Measurement Can Make It More Effective 99 EIGHT Measurement Tools: How to Choose and Use the Right Tool for the Job 119 NINE Measurement and the Aha! Moment: Using Your Data to Tell Stories, Make Decisions, and Change the World 151 PART THREE : Advanced Measurement Concepts and Practices for Networked Nonprofits 171 TEN Measuring What Really Matters: The Importance and Measurement of Relationships 173 ELEVEN Understanding, Visualizing, and Improving Networks 187 TWELVE Influence Measurement: How to Determine Your Influence and That of Your Organization, Free Agents, and Nonprofit Champions 203 THIRTEEN How to Be Naked and Measure It: Transparency Is a Networked Nonprofit s Best Friend 221 FOURTEEN Measuring the Impact of the Crowd 235 Epilogue: With Measurement and Learning, Networked Nonprofits Can Change the World 245 Appendix A: Measuring Relationships and Relationship Research 247 Appendix B: Crawl, Walk, Run, Fly Assessment Tool for Networked Nonprofits 251 Appendix C: Social Media Measurement Checklist 255 Appendix D: A Checklist for Monitoring Services 261 Notes 269 Glossary 281 Resources for Tools, Tutorials, and Assistance 287 Index 289 F I G U R E S A N D T A B L E S FIGURES 1.1 Carie Lewis and Bella Celebrate 4 1.2 The HSUS s Million Fan Campaign Facebook Page 6 2.1 Wendy Harman Tweets About the American Red Cross 16 5.1 The Theory of Change of Grantmakers for Effective Organizations 73 6.1 Grist s Ladder of Engagement 80 6.2 Farming Is the New Hipster Occupation of Choice 83 6.3 Invisible Dogs Pledge Form 89 7.1 Autism Speaks E-Mail Open Rates 106 8.1 NTEN Journal Survey 124 8.2 Feeding America s: Social Listening Dashboard 132 8.3 Feeding America s Facebook Tracking 141 9.1 A Hospital s Spider Chart 154 9.2 The Humane Society s Infographic to Report Results 165 9.3 Beth Kanter s Facebook Insights Dashboard 166 11.1 Social Network Analysis Map of Tech Soup 197 11.2 Using Sticky Notes to Map National Wildlife Foundation s Social Network 199 12.1 Keywords That the Blue Key Campaign Used to Identify Influencers in Traackr 210 12.2 Blue Key Campaign Metrics for Tracking Twitter Data 212 12.3 The Blue Key Team Uses Google Analytics to Analyze Web Traffic 213 TABLES 4.1 Matching Measurement Tools with Objectives 52 5.1 Planning the Value of Social Media 68 8.1 Selecting Measurement Tools to Measure Your Goals 122 8.2 Comparison of Survey Tools 127 8.3 Comparison of Manual and Automated Media Content Analysis 133 B.1 Crawl, Walk, Run, Fly Assessment Tool 251
