Most chapters end with "Conclusion" and "Selected Bibliography."
Preface.
I. SOCIAL WORK AND THE SOCIAL WORKER.
1. The Domain of the Social Work Profession.
The Social Work Domain.
An Overview of Social Work Practice.
2. Merging Person with Profession.
Selecting Social Work as a Career.
Establishing Oneself as a Social Worker.
The Interplay of One's Personal and Professional Lives.
A Fitness Program for the Social Worker.
Having Fun in Social Work.
3. Merging the Person's Art with the Profession's Science.
The Social Worker as Artist.
The Social Worker as Scientist.
II. THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE.
4. The Roles and Functions Performed by Social Workers.
Defining Professional Roles.
5. Guiding Principles for Social Workers.
Principles Focused on the Social Worker.
Principles that Guide Practice Activities.
6. Practice Frameworks for Social Work.
Requirements of a Practice Framework.
Guidelines for Selecting a Practice Framework.
Selected Practice Frameworks.
Selected Practice Theories and Models.
7. Facilitating Change Through Decision Making.
Elements of the Planned Change Process.
The Context of Planned Change.
Factors Affecting Clients' Need for Change.
Identifying the Actors in Planned Change.
Phases of the Planned Change Process.
Critical Thinking in Planned Change.
Decision Making in Planned Change.
III. TECHNIQUES COMMON TO ALL SOCIAL WORK PRACTICE.
8. Basic Communication and Helping Skills.
Creating an Effective Helping Relationship.
Verbal Communication Skills.
Nonverbal Communication.
Helping Skills.
The "I-Statement."
Understanding Emotions and Feelings.
Responding to Defensive Communication.
Elements of Professional Behavior.
Making Ethical Decisions.
Using Cultural Competence in Helping.
9. Basic Skills for Agency Practice.
Report Writing.
Letter Writing.
Effective Telephone Communications.
Using Information Technology.
Maintaining Casenotes for Narrative Recording.
Problem-Oriented Recording (POR) and the SOAP Format.
Managing Time at Work.
Controlling Workload.
Planning for a Temporary Absence.
IV. TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS.
10. Intake and Engagement.
Introduction.
Section A. Techniques and Guidelines for Direct Practice.
Section B. Techniques and Guidelines for Indirect Practice.
11. Data Collection and Assessment.
Section A. Techniques and Guidelines for Direct Practice.
Section B. Techniques and Guidelines for Indirect Practice.
12. Planning and Contracting.
Section A. Techniques and Guidelines for Direct Practice.
Section B. Techniques and Guidelines for Indirect Practice.
13. Intervention and Monitoring.
Section A. Techniques and Guidelines for Direct Practice.
Section B. Techniques and Guidelines for Indirect Practice.
14. Evaluation and Termination.
Section A. Techniques and Guidelines for Direct Practice.
Section B. Techniques and Guidelines for Indirect Practice.
V. SPECIALIZED TECHNIQUES AND GUIDELINES FOR SOCIAL WORK PRACTICE.
15. Guidelines for Working With Vulnerable Client Groups.
The Client Who Is Poor.
The Client Who Is a Child.
The Client Who Is an Adolescent.
The Client Who Is Elderly.
The Client Who Is in Crisis.
The Client Who Is A Battered Woman.
The Client Who Is at Risk of Suicide.
The Client with Cognitive Delay.
The Client with Brain Injury.
The Client with a Serious Physical Disability.
The Client Who Is Chemically Dependent.
The Client with a Serious Mental Illness.
The Client on Psychotropic Medication.
The Client Who is Gay, Lesbian, or Bisexual.
The Client with an Eating Disorder.
The Client Experiencing Grief or Loss.
16. Techniques for Sustaining Social Work Practice.
Getting a Social Work Job.
Developing Self-Awareness.
Stress Management.
Coping with Bureaucracy.
Dealing with Sexual Misconduct.
Avoiding Malpractice Suits.
Testifying in Court.
Dealing with Managed Care.
Giving and Receiving Supervision.
Building and Maintaining Mentoring Relationships.
Reading, Writing, and Interpreting Professional Literature.
Presenting to a Professional Audience.
Improving the Social Work Image.
Becoming a Leader.
Appendix: Using the Cross-Referencing Guide.
Author Index.
Subject Index.
