Earlier editions of Total Facilities Management have been praised for the lucid presentation style and direct applicability of its contents. The third edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and its implementation. This book raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organisation's business objectives and dealing with issues known to concern practitioners. Building on the success and popularity of previous editions, the third edition adds new chapters on facilities planning, building intelligence, managing specialist services and information systems management, and provides a number of new, international case studies which will further broaden its appeal to practitioners and advanced students alike. From a Review of the Second Edition: I have just finished reading this superb book and am impressed with the amount of 'wisdom' provided in a very readable form -- W.W. Badger , Arizona State University, in Construction Management and Economics