Offers managers a broad choice of practical measurement tools that can be employed successfully in many organizations.
RJ. Cahalane, Manager, Plant Engineering, The Goodyear Tire & Rubber Co. 06/01/04
xi Foreword
xv Preface
xix List of Illustrations
Chapter One: World Class Manufacturing and the Need for New Performance Measures
Chapter Two: Characteristics of the New Performance Measures
Chapter Three: Shortcomings of Traditional Management Accounting
Chapter Four: Measurement of Delivery Performance and Customer Service
Chapter Five: Measurement of Process Time
Chapter Six: Measurement of Production Flexibility
Chapter Seven: Measurement of Quality Performance
Chapter Eight: Financial Measures
Chapter Nine: Measuring Social Issues
Chapter Ten: Establishing Performance Targets
Chapter Eleven: Producting the New Performance Measures
Chapter Twelve: Alternative Cost and Management Accounting Techniques
References
About the Author
Index