Introduction xv
Chapter 1 What Is Unified Communications? 1
Telephony History 2
PBX Architecture and Call Control Basics 3
IP-Based Call Control 5
The Network Is the Platform 5
Cisco Unified Communications Manager 7
Endpoint Network Access 8
Integrated Services Routers 9
Applications 11
Application Extension Platform 11
CUAE 12
Conferencing 12
UC Mobility 13
Voice Messaging 13
Unified Presence 14
User Experience 15
Clients 16
CIPC 16
CUCIMOC 17
CUMC 17
CUPC 18
Cisco Unified Video Advantage 18
User Workspace 18
Summary 19
Chapter 2 Cisco Unified Presence Overview 21
Cisco Unified Presence Components 22
CUCM Presence Capabilities 23
CUCM Presence: BLF/Speed Dials 24
CUCM Presence: Phone Directories 25
Cisco Unified Presence User 25
SIP PUBLISH with CUP Server 26
Deployment Models 27
Cisco Unified Presence Cluster 27
Cisco Unified Presence Redundancy 29
Cisco Unified Presence Platform Scalability 30
CUCM Deployments 30
CUP Server Single Cluster Deployment 32
CUP Server Multicluster Deployment 33
Federated Deployment 35
CUP Server Scalability and High Availability 37
CUP Server Multinode Scalability 37
Multinode Deployment Models 37
Balanced Redundant High-Availability Deployment 38
Balanced Nonredundant High-Availability Deployment 39
Active/Standby Redundant High-Availability Deployment 40
Nonhigh-Availability Deployment 41
Summary 42
Chapter 3 Installing Cisco Unified Presence Server 7 43
Preinstallation Tasks 43
Supported Server Platforms 44
RAID and BIOS Settings 44
Supported Browsers 45
Preparing for the Installation 45
CUCM Installation Tasks 46
Adding an Application Server 46
Adding an AXL Group and User 48
Installing the CUPS Software 51
Post-Install Configuration 66
Licensing 69
Service Activation 70
CUCM/CUPS Synchronization 72
Adding a Presence Gateway 74
Creating a SIP Trunk on the CUCM 75
Completing the SIP Publish Trunk Configuration 80
Other Important Settings for Presence Server Configuration 81
Proxy Domain 82
IP Phone Messenger 83
CTI Gateway 85
Adding Additional Nodes to the CUPS Cluster 90
CUPS Redundancy Configuration 93
Unattended Installation 94
Troubleshooting the Installation 99
Recap of Dependencies 99
Tools 101
Summary 106
Chapter 4 Cisco Unified Presence Integration with Cisco Unified Communications Manager 107
LDAP Integration 107
Provisioning 108
Authentication 108
Directory Access 108
Configuring LDAP 109
Configuring LDAP Synchronization 110
Configuring LDAP Authentication 112
Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directory 113
Cisco Unified Communications Manager Configuration with Cisco Unified Presence Server 114
Preconfiguration Checks 114
Configuring CTI Gateway Settings 118
Configuring CTI Gateway Server Names and Addresses 118
Creating CTI Gateway Profiles 120
Configuring Firewalls to Pass CUPC Traffic 121
Configuring Presence Service Parameter 122
Configure the SIP Trunk on CUCM 125
LDAP Profile Creation 128
Creating LDAP Profiles and Adding Users to the Profile 128
Adding Users and Making Device Associations 129
Adding a Softphone Device for Each User 131
Configure CUPC on CUP 134
TFTP Server Connection 134
Configuring the Proxy Listener and TFTP Addresses 135
Configuring the Service Parameter for CUPC 135
Summary 137
Chapter 5 Cisco Unified Personal Communicator 139
CUPC Configuration 140
Configuring CUPC User in CUCM 140
Configuring IP Phone in CUCM 143
Configuring a CUPC Device in CUCM 145
Configuring Advanced Features for CUPC 148
Voicemail Configuration for CUPC 149
Cisco Unity Connection 149
Cisco Unity 152
Configuring Voicemail Servers in CUPS 154
Configuring Mailstore Server in CUPS 155
Configuring Voicemail Profiles in CUPS 157
Conferencing Configuration for CUPC 158
MeetingPlace Express and Meeting Place Express VT 158
Configuring MeetingPlace 160
Configuring WebEx Meeting Center 161
Configuring Conference Servers in CUPS 161
Configuring Conferencing Profiles in CUPS 162
Configuring Video for CUPC 164
Configure LDAP for CUPC 164
CUPC Troubleshooting 169
Basic CUPC Troubleshooting 169
CUPS and CUCM Integration Troubleshooting 170
Voicemail Troubleshooting 171
Conferencing Troubleshooting 172
LDAP Troubleshooting 173
Summary 173
Chapter 6 Cisco Unified Presence Practical Applications 175
Unified Communications Components 176
Call Control 177
Voice Messaging 177
Unified Messaging and Integrated Messaging 178
Presence 179
Collaboration 179
Mobility 180
Stationary Users 181
Call Control 181
Messaging 182
Presence 182
Collaboration 182
Mobile Users 183
Executives 183
Teleworkers 184
Call Center Agents 185
Summary 186
Chapter 7 Cisco Unified Presence Federation 187
Federation Within Presence 187
Derived Presence 187
Federated Presence Configuration on the Cisco Presence Server 188
Adding a New Federation Domain 188
E-mail Federation Enablement 189
TLS Peer Subject Creation 191
DNS Configuration 194
Command-Line Interface Configuration of the Presence Domain 195
Federated Presence Configuration on Microsoft OCS 197
OCS Server Configuration 197
Global Federation Setting Enablement 197
Access Edge Server Address Configuration 198
Front End Federation Setting 199
Enable Users for MOC and Federation 200
Access Edge Server Configuration 200
DNS Configuration 201
CUPS Configured as IM Provider 201
Verify Access Method Settings 202
Configure Access Edge Server to Use TLS 202
Summary 202
Chapter 8 Leveraging Cisco Unified Presence in Vertical Markets 203
Basic Productivity Enhancements 203
Healthcare 207
Nurse Communications 208
Doctor Communications 209
Public Sector 209
Emergency Services 210
City and County 211
Retail 212
Summary 213
Chapter 9 Troubleshooting Cisco Unified Presence 215
CUPS Troubleshooting Tools 215
System Status Page 216
System Troubleshooter Page 218
MOC Troubleshooter Page 221
Trace Files 222
Troubleshooting CUCM/CUPS Dependencies 227
Troubleshooting CUPS User Problems 229
Problem: Users Not Showing Up in CUPS 229
Possible Cause: Capabilities Assignment in CUCM 230
Possible Cause: LDAP Synchronization Failing 232
Problem: LDAP Not Synchronizing 234
Possible Cause: Bind Distinguished Name Incorrectly Entered 234
Possible Cause: LDAP Sync Going to Global Catalog Server 236
Problem: Newly Added Users Not Showing in CUPS 238
Possible Cause: Sync Agent Out of Sync 238
Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Node 239
Possible Cause: Cisco UP Sync Agent Service Parameter 239
Troubleshooting CUPC Problems 241
Problem: User's Name Contains Too Many Characters 241
Possible Cause: Too Many Characters 242
Problem: User Added but Will Not Fully Connect via CUPC 243
Possible Cause: User Device Associations 244
Possible Cause: User Group Membership 246
Problem: CUPC System Health Shows TFTP Download Failed 250
Possible Cause: TFTP Server Not Configured in CUPS 251
Problem: Cannot Get Voicemail in CUPC 251
Possible Cause: Voicemail Profile Not Selected in User Settings 252
Possible Cause: IMAP Not Enabled in Unity/Unity Connection 254
Summary 257
9781587140440 TOC 6/1/2010
