NEC Roles and Responsibilities is a series of books that provide a practical guide to the key roles in the NEC4 suite of contracts. Each title offers useful guidance and practical tips and describes the technical information and behavioural traits that are needed to fulfil the role successfully. Written by two NEC experts, NEC4: The Role of the Service Manager describes the technical and behavioural traits required for the role of the Service Manager in a NEC4 Term Service Contract (TSC4). Practical examples show how the Service Manager plays a key role in providing leadership, encouraging a collaborative culture and working collaboratively with the wider service team. The book is divided into a chronological set of learning outcomes that mirror the order in which a service can be established and implemented. With numerous flowcharts, checklists, and sample forms, NEC4: The Role of the Service Manager is an essential practical guide for those performing the role of Service Manager, and will also be a useful reference for Contractors looking to work effectively with the TSC4, and an effective companion for TSC4 training courses.