PART 1 - OPERATIONAL APPLICATIONS AND THEIR COMMUNICATION REQUIREMENTS
1. Operational Applications in the Power Delivery System
2. Substation-to-Substation Applications
3. Substation-to-Central Platform Applications
4. Inter-platform Applications
5. Office-to-Field Applications
6. Distribution Applications
PART 2 - PROVISIONING OF UTILITY-GRADE COMMUNICATION SERVICES
1. Service Provisioning, Quality of Service and SLA
2. Service specification attributes (time, loss, throughput, dependability, security, cost)
3. Building and Adjusting Service Level Agreements - the Service Catalog <4. Service Provisioning Models and their impact on the Delivery Process
PART 3 - DELIVERY OF COMMUNICATION SERVICES IN THE UTILITY ENVIRONMENT 1. Introduction
2. Communication Service Delivery Architecture
3. Service Interfacing at the Access Point
4. Time Synchronization at User-to-Network Interface
5. Circuit and Packet Conversions at the Service Access Point
6. Modeling the Service Delivery Process
7. Managing the Delivered Communication Service
8. Meeting Service Quality at a Packet Switched Access Point
9. Integrating Service Delivery for IT and OT Communications
Part 4 - DEPLOYING RELIABLE AND SECURE NETWORK INFRASTRUCTURES
1. Introduction
2. An Overview on Network Technologies
3. Hierarchical and Overlay Architectures
4. Revisiting the Process Model - Upstream Management
5. Telecom Network Asset Ownership
6. Planning Network Transformations and Migrations
7. Cyber-secure and Disaster-resistant Communications
Part 5 - MAINTAINING NETWORK OPERATION IN NORMAL AND DISASTER SITUATIONS
1. Introduction
2. Reasons for a Formal Approach to O&M
3. O&M Scope, Process and Organization
4. Managing Faults and Anomalies
5. Incident Management and Work Assignment
6. Configuration and Change Management
7. Quality and Performance Monitoring
8. Telecom O&M Communications and Field Worker Support