Service Quality in Leisure and Tourism Christine Williams (formerly University of Central Lancashire, UK)

Name: Service Quality in Leisure and Tourism By Christine Williams (formerly University of Central Lancashire, UK)
SKU: 9780851995410
Price: 10.00 USD
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Service Quality in Leisure and Tourism by Christine Williams (formerly University of Central Lancashire, UK)

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Summary

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism, including its characteristics and typology. It shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

Service Quality in Leisure and Tourism Summary

Service Quality in Leisure and Tourism by Christine Williams (formerly University of Central Lancashire, UK)

This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.

Part 1: Understanding Quality in Leisure and Tourism 1: The Leisure and Tourism Product 2: Quality as a Goal 3: The Consumer 4: Concepts of Quality in Leisure and Tourism 5: Customer Satisfaction 6: The Leisure and Tourism Experience Part 2: Designing Quality 7: Characteristics of Service 8: Service Design 9: Capacity Management and Organizational performance Part 3: Achieving or Delivering Quality 10: Quality and Culture Change 11: Quality Management Systems 12: Quality Management Tools and Techniques 13: Measurement of Quality 14: Quality and Human Resource Management 15: Conclusions I: References II: Index

Additional information

Sku

GOR001859501

ISBN 13

9780851995410

ISBN 10

0851995411

Title

Service Quality in Leisure and Tourism by Christine Williams (formerly University of Central Lancashire, UK)

Author

Christine Williams (formerly University of Central Lancashire, UK)

Condition

Used - Very Good

Binding type

Paperback

Publisher

CABI Publishing

Year published

2003-03-10

Number of pages

256

Prizes

N/A

Cover note

Book picture is for illustrative purposes only, actual binding, cover or edition may vary.

Note

This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Service Quality in Leisure and Tourism Christine Williams (formerly University of Central Lancashire, UK)

Service Quality in Leisure and Tourism by Christine Williams (formerly University of Central Lancashire, UK)

Summary

Service Quality in Leisure and Tourism Summary

Service Quality in Leisure and Tourism by Christine Williams (formerly University of Central Lancashire, UK)

Table of Contents

Additional information

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