'This Reader of chapters and articles by respected authorities is designed for both students and practising managers. It is a component of an Open University course of study booklets, development exercises and assessments. As a stand-alone text it introduces the literature, giving managers a feel for the conflicting frameworks of strategic human resource management.... Mabey, Salaman and Storey finish with what could be considered a benchmark of the essence of SHRM' - The Service Industries Journal

The emergence of the resource-based view of the firm has meant that, increasingly, issues in human resource management occupy a central place in the agenda of management and strategy. This textbook brings together outstanding contributions from some of the leading thinkers in contemporary management to consider a range of debates around: the morality and ethics of management; the consumer culture; the influence of the service ethic and Total Quality Management; flexible working, new organizational forms and networks; and knowledge creation and the impact of technology.

The book is a Course Reader for The Open University Course Strategic Human Resource Management (B824).