Introduction xxix Chapter 1 Introduction to the Personal Computer System 1 Objectives 1 Key Terms 1 Introduction (1.0) 4 Welcome (1.0.1) 4 Personal Computer Systems (1.1) 4 Cases and Power Supplies (1.1.1) 5 Internal PC Components (1.1.2) 12 External Ports and Cables (1.1.3) 33 Input and Output Devices (1.1.4) 41 Select Computer Components (1.2) 49 Select PC Components (1.2.1) 49 Configurations for Specialized Computer Systems (1.3) 62 Specialized Computer Systems (1.3.1) 63 Summary (1.4) 69 Summary (1.4.1) 69 Summary of Exercises 69 Labs 70 Check your Understanding 70 Chapter 2 Introduction to Lab Procedures and Tool Use 73 Objectives 73 Key Terms 73 Introduction (2.0) 74 Welcome (2.0.1) 74 Safe Lab Procedures (2.1) 74 Procedures to Protect People (2.1.1) 74 Procedures to Protect Equipment and Data (2.1.2) 76 Procedures to Protect the Environment (2.1.3) 79 Proper Use of Tools (2.2) 82 Hardware Tools (2.2.1) 82 Software Tools (2.2.2) 88 Organizational Tools (2.2.3) 89 Demonstrate Proper Tool Use (2.2.4) 91 Summary (2.3) 98 Summary (2.3.1) 98 Summary of Exercises 98 Lab 98 Check Your Understanding 99 Chapter 3 Computer Assembly 103 Objectives 103 Key Terms 103 Introduction (3.0) 104 Welcome (3.0.1) 104 Assemble the Computer (3.1) 104 Open the Case and Connect the Power Supply (3.1.1) 104 Install the Motherboard (3.1.2) 107 Install Drives (3.1.3) 115 Install the Adapter Cards (3.1.4) 117 Install Cables (3.1.5) 120 Boot the Computer (3.2) 132 POST, BIOS, UEFI (3.2.1) 132 BIOS and UEFI Configuration (3.2.2) 137 Upgrade and Configure a Computer (3.3) 144 Motherboard and Related Components (3.3.1) 144 Storage Devices (3.3.2) 148 Peripheral Devices (3.3.3) 149 Summary (3.4) 151 Summary (3.4.1) 151 Summary of Exercises 152 Labs 152 Check Your Understanding 152 Chapter 4 Overview of Preventive Maintenance 157 Objectives 157 Key Terms 157 Introduction (4.0) 158 Welcome (4.0.1) 158 Preventive Maintenance (4.1) 158 PC Preventive Maintenance Overview (4.1.1) 158 Troubleshooting Process (4.2) 163 Troubleshooting Process Steps (4.2.1) 163 Common Problems and Solutions (4.2.2) 172 Summary (4.3) 180 Summary (4.3.1) 180 Summary of Exercises 180 Check your Understanding 180 Chapter 5 Windows Installation 185 Objectives 185 Key Terms 185 Introduction (5.0) 188 Welcome (5.0.1) 188 Modern Operating Systems (5.1) 188 Operating System Terms and Characteristics (5.1.1) 188 Types of Operating Systems (5.1.2) 193 Customer Requirements for an Operating System (5.1.3) 194 Operating Systems Upgrade (5.1.4) 196 Operating System Installation (5.2) 199 Storage Device Setup Procedures (5.2.1) 200 Custom Installation Options (5.2.2) 214 Boot Sequence and Registry Files (5.2.3) 222 Multiboot (5.2.4) 226 Disk Directories (5.2.5) 234 Summary (5.3) 241 Summary (5.3.1) 241 Summary of Exercises 241 Labs 241 Check Your Understanding 242 Chapter 6 Windows Configuration and Management 245 Objectives 245 Key Terms 245 Introduction (6.0) 247 Welcome (6.0.1) 247 The Windows GUI and Control Panel (6.1) 247 Windows Desktop, Tools, and Applications (6.1.1) 247 Control Panel Utilities (6.1.2) 260 Administrative Tools (6.1.3) 277 Disk Defragmenter and Disk Error-Checking Tool (6.1.4) 284 Command Line Tools (6.1.5) 286 Client-Side Virtualization (6.2) 290 Purpose and Requirements of Virtualization (6.2.1) 290 Common Preventive Maintenance Techniques for Operating Systems (6.3) 295 OS Preventive Maintenance Plan (6.3.1) 295 Basic Troubleshooting Process for Operating Systems (6.4) 301 Applying the Troubleshooting Process for Operating Systems (6.4.1) 302 Common Problems and Solutions for Operating Systems (6.4.2) 305 Summary (6.5) 311 Summary (6.5.1) 311 Summary of Exercises 311 Labs 311 Check Your Understanding 312 Chapter 7 Networking Concepts 317 Objectives 317 Key Terms 317 Introduction (7.0) 320 Welcome (7.0.1) 320 Principles of Networking (7.1) 320 Computer Networks (7.1.1) 320 Types of Networks (7.1.2) 326 Networking Standards (7.2) 332 Reference Models (7.2.1) 333 Wired and Wireless Ethernet Standards (7.2.2) 341 Physical Components of a Network (7.3) 345 Network Devices (7.3.1) 345 Cables and Connectors (7.3.2) 351 Basic Networking Concepts and Technologies (7.4) 361 Networked Equipment Addressing (7.4.1) 361 Transport Layer Protocols (7.4.2) 373 Summary (7.5) 378 Summary (7.5.1) 378 Summary of Exercises 378 Labs 379 Packet Tracer Activities 379 Check Your Understanding 379 Chapter 8 Applied Networking 383 Objectives 383 Key Terms 383 Introduction (8.0) 385 Welcome (8.0.1) 385 Computer to Network Connection (8.1) 385 Networking Cards (8.1.1) 386 Wireless and Wired Router Configurations (8.1.2) 393 Network Sharing (8.1.3) 406 Remote Connections (8.1.4) 415 ISP Connection Technologies (8.2) 418 Broadband Technologies (8.2.1) 418 Internet Technologies (8.3) 424 Data Centers and Cloud Computing (8.3.1) 425 Networked Host Services (8.3.2) 427 Common Preventive Maintenance Techniques Used for Networks (8.4) 432 Network Maintenance (8.4.1) 432 Basic Troubleshooting Process for Networks (8.5) 433 Applying the Troubleshooting Process to Networks (8.5.1) 433 Common Problems and Solutions for Networks (8.5.2) 437 Summary (8.6) 439 Summary (8.6.1) 439 Summary of Exercises 439 Labs 439 Packet Tracer Activities 440 Check Your Understanding 440 Chapter 9 Laptops and Mobile Devices 445 Objectives 445 Key Terms 445 Introduction (9.0) 448 Welcome (9.0.1) 448 Laptop Components (9.1) 448 Features of Laptop Components (9.1.1) 449 Laptop Displays (9.1.2) 460 Laptop Configuration (9.2) 464 Power Settings Configuration (9.2.1) 464 Wireless Configuration (9.2.2) 468 Laptop Hardware and Component Installation and Configuration (9.3) 472 Expansion Slots (9.3.1) 472 Replacing Hardware Devices (9.3.2) 478 Mobile Device Hardware Overview (9.4) 492 Mobile Device Hardware (9.4.1) 492 Other Mobile Devices (9.4.2) 498 Common Preventive Maintenance Techniques for Laptops and Mobile Devices (9.5) 500 Scheduled Maintenance for Laptops and Mobile Devices (9.5.1) 500 Basic Troubleshooting Process for Laptops and Mobile Devices (9.6) 502 Applying (9.6.1) 502 Common Problems and Solutions for Laptops and Mobile Devices (9.6.2) 506 Summary (9.7) 512 Summary (9.7.1) 512 Summary of Exercises 513 Labs 513 Check Your Understanding 514 Chapter 10 Mobile, Linux, and OS X Operating Systems 517 Objectives 517 Key Terms 517 Introduction (10.0) 520 Welcome (10.0.1) 520 Mobile Operating Systems (10.1) 520 Android versus iOS (10.1.1) 520 Android Touch Interface (10.1.2) 525 iOS Touch Interface (10.1.3) 530 Windows Phone Touch Interface (10.1.4) 535 Common Mobile Device Features (10.1.5) 538 Methods for Securing Mobile Devices (10.2) 545 Passcode Locks (10.2.1) 545 Cloud-Enabled Services for Mobile Devices (10.2.2) 550 Software Security (10.2.3) 553 Network Connectivity and Email (10.3) 557 Wireless and Cellular Data Network (10.3.1) 557 Bluetooth (10.3.2) 563 Configuring Email (10.3.3) 566 Mobile Device Synchronization (10.3.4) 572 Linux and OS X Operating Systems (10.4) 577 Linux and OS X Tools and Features (10.4.1) 577 Linux and OS X Best Practices (10.4.2) 592 Basic CLI (10.4.3) 597 Basic Troubleshooting Process for Mobile, Linux, and OS X Operating Systems (10.5) 599 Applying the Troubleshooting Process to Mobile, Linux, and OS X Operating Systems (10.5.1) 600 Common Problems and Solutions for Mobile, Linux, and OS X Operating Systems (10.5.2) 604 Summary (10.6) 610 Summary (10.6.1) 610 Summary of Exercises 611 Labs 611 Check Your Understanding 611 Chapter 11 Printers 617 Objectives 617 Key Terms 617 Introduction (11.0) 619 Welcome (11.0.1) 619 Common Printer Features (11.1) 619 Characteristics and Capabilities (11.1.1) 619 Printer Types (11.1.2) 623 Installing and Configuring Printers (11.2) 631 Installing and Updating a Printer (11.2.1) 632 Configuring Options and Default Settings (11.2.2) 636 Optimizing Printer Performance (11.2.3) 640 Sharing Printers (11.3) 641 Operating System Settings for Sharing Printers (11.3.1) 641 Print Servers (11.3.2) 644 Maintaining and Troubleshooting Printers (11.4) 646 Printer Preventive Maintenance (11.4.1) 647 Troubleshooting Printer Issues (11.4.2) 651 Common Problems and Solutions for Printers (11.4.3) 655 Summary (11.5) 658 Summary (11.5.1) 658 Summary of Exercises 658 Labs 659 Check Your Understanding 659 Chapter 12 Security 663 Objectives 663 Key Terms 663 Introduction (12.0) 666 Welcome (12.0.1) 666 Security Threats (12.1) 666 Types of Security Threats (12.1.1) 666 Security Procedures (12.2) 674 Windows Local Security Policy (12.2.1) 674 Securing Web Access (12.2.2) 679 Protecting Data (12.2.3) 683 Protection Against Malicious Software (12.2.4) 694 Security Techniques (12.2.5) 698 Protecting Physical Equipment (12.2.6) 706 Common Preventive Maintenance Techniques for Security (12.3) 710 Security Maintenance (12.3.1) 710 Basic Troubleshooting Process for Security (12.4) 718 Applying the Troubleshooting Process to Security (12.4.1) 718 Common Problems and Solutions for Security (12.4.2) 721 Summary (12.5) 724 Summary (12.5.1) 724 Summary of Exercises 724 Labs 724 Check Your Understanding 724 Chapter 13 The IT Professional 729 Objectives 729 Key Terms 729 Introduction (13.0) 730 Welcome (13.0.1) 730 Communication Skills and the IT Professional (13.1) 730 Communication Skills, Troubleshooting, and the IT Professional (13.1.1) 731 Working with a Customer (13.1.2) 732 Employee Best Practices (13.1.3) 738 Ethical and Legal Issues in the IT Industry (13.2) 743 Ethical and Legal Considerations (13.2.1) 743 Legal Procedures Overview (13.2.2) 747 Call Center Technicians (13.3) 750 Call Centers, Level One Technicians, and Level Two Technicians (13.3.1) 750 Summary (13.4) 754 Summary (13.4.1) 754 Summary of Exercises 755 Labs 755 Activity Professional Behaviors with Customers (13.1.2.3) 755 Check Your Understanding 756 Chapter 14 Advanced Troubleshooting 761 Objectives 761 Key Terms 761 Introduction (14.0) 762 Welcome (14.0.1) 762 Computer Components and Peripherals (14.1) 763 Apply Troubleshooting Process to Computer Components and Peripherals (14.1.1) 763 Operating Systems (14.2) 766 Apply Troubleshooting Process to Operating Systems (14.2.1) 766 Networks (14.3) 770 Apply Troubleshooting Process to Networks (14.3.1) 770 Security (14.4) 775 Apply Troubleshooting Process to Security (14.4.1) 775 Summary (14.5) 779 Summary (14.5.1) 779 Summary of Exercises 779 Labs 779 Check Your Understanding 780 Appendix A Answers to Check Your Understanding Questions 783 Glossary 805 TOC, 9781587133558, 10/7/2016
