Chapter 1: Introduction to the Personal Computer.......................................................... 1
1.1.2 Worksheet: Job Opportunities...................................................................................... 1
1.4.7 Worksheet: Research Computer Components............................................................... 2
Chapter 2: Safe Lab Procedures and Tool Use................................................................ 6
2.2.2 Worksheet: Diagnostic Software................................................................................... 6
2.3.4 Lab: Computer Disassembly......................................................................................... 7
Chapter 3: Computer Assembly-Step by Step............................................................. 11
3.2 Lab: Install the Power Supply........................................................................................ 11
3.3.3 Lab: Install the Motherboard....................................................................................... 12
3.5.2 Lab: Install the Drives................................................................................................. 13
3.6.3 Lab: Install Adapter Cards.......................................................................................... 14
3.7.2 Lab: Install Internal Cables.......................................................................................... 15
3.8.2 Lab: Complete the Computer Assembly...................................................................... 16
3.9.2 Lab: Boot the Computer............................................................................................. 17
Chapter 4: Basics of Preventive Maintenance and Troubleshooting............................ 20
Chapter 5: Fundamental Operating Systems.................................................................. 21
5.2.2 Worksheet: NOS Certifications and Jobs.................................................................... 21
5.3.2 Worksheet: Upgrade Hardware Components.............................................................. 21
5.4.2 Lab: Install Windows XP............................................................................................ 23
5.4.2 Optional Lab: Install Windows Vista........................................................................... 34
5.4.5 Lab: Create Accounts and Check For Updates in Windows XP.................................. 48
5.4.5 Optional Lab: Create Accounts and Check For Updates in Windows Vista................. 53
5.4.8 Lab: Managing System Files with Built-in Utilities in Windows XP............................... 59
5.4.8 Optional Lab: Managing System Files with Built-in Utilities in Windows Vista............... 71
5.4.9 Worksheet: Answer NTFS and FAT32 Questions...................................................... 83
5.5.1 Lab: Run Commands in Windows XP......................................................................... 83
5.5.1 Optional Lab: Run Commands in Windows Vista........................................................ 85
5.5.3 Lab: Managing Administrative Settings and Snap-ins in Windows XP.......................... 89
5.5.3 Optional Lab: Managing Administrative Settings and Snap-ins in
Windows Vista.............................................................................................................. 109
5.5.4 Lab: Install Third-Party Software in Windows XP..................................................... 130
5.5.4 Optional Lab: Install Third-Party Software in Windows Vista.................................... 138
5.6.2 Lab: Restore Points in Windows XP......................................................................... 146
5.6.2 Optional Lab: Restore Points in Windows Vista........................................................ 155
5.6.3 Lab: Registry Backup and Recovery in Windows XP................................................ 165
5.7.2 Lab: Managing Device Drivers with Device Manager in Windows XP........................ 178
5.7.2 Optional Lab: Managing Device Drivers with Device Manager in
Windows Vista.............................................................................................................. 184
Chapter 6: Fundamental Laptops and Portable Devices.............................................. 191
6.1.2 Worksheet: Research Laptops, Smartphones, and PDAs.......................................... 191
6.2.3 Worksheet: Complete Docking Stations True or False Questions............................... 193
6.3.4 Worksheet: Answer Laptop Expansion Questions..................................................... 193
6.4.1 Worksheet: Match ACPI Standards......................................................................... 194
6.7.2 Worksheet: Research Laptop Problems.................................................................... 194
Chapter 7: Fundamental Printers and Scanners........................................................... 196
7.4.2 Lab: Install All-in-One Device and Software............................................................. 196
Chapter 8: Fundamental Networks............................................................................... 201
8.3.2 Worksheet: Identify IP Address Classes................................................................... 201
8.9.1 Worksheet: Internet Search for NIC Drivers............................................................. 201
8.9.2 Lab: Configure an Ethernet NIC to use DHCP in Windows XP................................. 202
8.9.2 Optional Lab: Configure an Ethernet NIC to use DHCP in Windows Vista................ 212
8.10.3 Worksheet: Answer Broadband Questions.............................................................. 221
8.12.2 Worksheet: Diagnose a Network Problem.............................................................. 222
8.12.2 Worksheet: Diagnose a Network Problem.............................................................. 224
Chapter 9: Fundamental Security.................................................................................. 225
9.1 Worksheet: Security Attacks....................................................................................... 225
9.2.1 Worksheet: Third-Party Anti-Virus Software............................................................ 225
9.4.2 Worksheet: Operating System Updates..................................................................... 227
9.5.2 Worksheet: Gather Information from the Customer.................................................... 227
Chapter 10: Communication Skills................................................................................ 230
10.1 Worksheet: Technician Resources.............................................................................. 230
10.2.2 Class Discussion: Controlling the Call...................................................................... 230
10.2.3 Class Discussion: Identifying Difficult Customer Types............................................. 231
10.3 Class Discussion: Customer Privacy........................................................................... 232
Chapter 11: Advanced Personal Computers................................................................. 233
11.1 Worksheet: Job Opportunities................................................................................... 233
11.2.2 Lab: Using a Multimeter and a Power Supply Tester............................................... 234
11.2.2 Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter...................... 238
11.3.7 Worksheet: Research Computer Components......................................................... 241
11.4.1 Lab: Install a NIC in Windows XP.......................................................................... 246
11.4.1 Optional Lab: Install a NIC in Windows Vista......................................................... 266
11.4.3 Lab: Install Additional RAM in Windows XP.......................................................... 285
11.4.3 Optional Lab: Install Additional RAM in Windows Vista......................................... 288
11.4.4 Lab: BIOS File Search........................................................................................... 291
11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP............. 293
11.4.5 Optional Lab: Install, Configure, and Partition a Second Hard Drive
in Windows Vista.......................................................................................................... 305
11.6.3 Lab: Repair Boot Problem...................................................................................... 314
11.6.3 Lab: Remote Technician: Repair Boot Problem....................................................... 315
11.6.3 Lab: Troubleshooting Hardware Problems in Windows XP..................................... 318
11.6.3 Optional Lab: Troubleshooting Hardware Problems in Windows Vista..................... 320
Chapter 12: Advanced Operating Systems................................................................... 322
12.2.2 Lab: Advanced Installation of Windows XP............................................................ 322
12.2.2 Optional Lab: Advanced Installation of Windows Vista........................................... 346
12.2.3 Lab: Create a Partition in Windows XP................................................................... 374
12.2.3 Optional Lab: Create a Partition in Windows Vista.................................................. 388
12.2.4 Lab: Customize Settings in Windows XP................................................................. 402
12.2.4 Optional Lab: Customize Settings in Windows Vista................................................ 483
12.2.5 Optional Lab: Install an Alternate Browser.............................................................. 557
12.4.1 Lab: Schedule Task Using GUI and at Command in Windows XP........................ 565
12.4.1 Optional Lab: Schedule Task Using GUI and at Command in
Windows Vista.............................................................................................................. 574
12.4.2 Lab: Restore Points in Windows XP....................................................................... 584
12.4.2 Optional Lab: Restore Points in Windows Vista...................................................... 593
12.5.3 Lab: Fix Operating System Problem........................................................................ 603
12.5.3 Lab: Remote Technician: Fix an Operating System Problem..................................... 603
12.5.3 Lab: Troubleshooting Operating System Problems in Windows XP.......................... 605
12.5.3 Optional Lab: Troubleshooting Operating System Problems in
Windows Vista.............................................................................................................. 607
Chapter 13: Advanced Laptops and Portable Devices................................................. 609
13.2. Worksheet: Investigating Repair Centers................................................................... 609
13.3.1 Worksheet: Laptop Batteries.................................................................................. 610
13.3.2 Worksheet: Docking Station................................................................................... 611
13.3.3 Worksheet: Research DVD Drives......................................................................... 612
13.3.4 Worksheet: Laptop RAM....................................................................................... 613
13.5.3 Worksheet: Verify Work Order Information............................................................ 614
13.5.3 Worksheet: Investigating Support Websites and Repair Companies......................... 615
13.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows XP............................ 616
13.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows Vista......................... 617
Chapter 14: Advanced Printers and Scanners.............................................................. 619
14.2.4 Lab: Install an All-in-one Printer/Scanner................................................................ 619
14.3.2 Lab: Share the All-in-one Printer/Scanner in Windows XP...................................... 624
14.3.2 Optional Lab: Share the All-in-one Printer/Scanner in Windows Vista...................... 628
14.4.2 Lab: Optimize Scanner Output................................................................................ 634
14.5.1 Worksheet: Search for Certified Printer Technician Jobs.......................................... 636
14.6.3 Lab: Fix a Printer Problem...................................................................................... 637
14.6.3 Lab: Remote Technician: Fix a Printer Problem....................................................... 637
14.6.3 Lab: Troubleshooting Printer Problems in Windows XP........................................... 639
14.6.3 Optional Lab: Troubleshooting Printer Problems in Windows Vista.......................... 644
Chapter 15: Advanced Networks.................................................................................. 650
15.2.2 Worksheet: Protocols............................................................................................. 650
15.3.2 Worksheet: ISP Connection Types......................................................................... 651
15.4.2 Lab: Configure Browser Settings in Windows XP.................................................... 652
15.4.2 Optional Lab: Configure Browser Settings in Windows Vista................................... 656
15.4.2 Lab: Share a Folder, Share a Printer, and Set Share Permissions in
Windows XP................................................................................................................ 663
15.4.2 Optional Lab: Share a Folder, Share a Printer, and Set Share Permissions
in Windows Vista.......................................................................................................... 670
15.5.1 Lab: Install a Wireless NIC in Windows XP............................................................ 675
15.5.1 Optional Lab: Install a Wireless NIC in Windows Vista........................................... 681
15.5.2 Lab: Configure Wireless Router.............................................................................. 687
15.5.3 Lab: Test the Wireless NIC in Windows XP........................................................... 692
15.5.3 Optional Lab: Test the Wireless NIC in Windows Vista.......................................... 696
15.8.3 Lab: Fix Network Problem..................................................................................... 699
15.8.3 Lab: Remote Technician: Fix Network Problem...................................................... 700
15.8.3 Lab: Troubleshooting Network Problems in Windows XP....................................... 702
15.8.3 Optional Lab: Troubleshooting Network Problems in Windows Vista...................... 706
Chapter 16: Advanced Security..................................................................................... 711
16.1.1 Worksheet: Answer Security Policy Questions........................................................ 711
16.2.3 Worksheet: Research Firewalls............................................................................... 711
16.3.1 Lab: Configure Wireless Security............................................................................ 714
16.3.2 Lab: Configure Windows XP Firewall..................................................................... 723
16.3.2 Optional Lab: Configure Windows Vista Firewall.................................................... 727
16.4.3 Lab: Data Backup and Recovery in Windows XP................................................... 737
16.4.3 Optional Lab: Data Backup and Recovery in Windows Vista.................................. 752
16.5.3 Lab: Fix a Security Problem.................................................................................... 763
16.5.3 Lab: Remote Technician: Fix a Security Problem..................................................... 764
16.5.3 Lab: Troubleshooting Access Security with Windows XP........................................ 767
16.5.3 Optional Lab: Troubleshooting Access Security with Windows Vista....................... 772
9781587132629 TOC 3/31/2010
