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The working world: the organization; working for an organization; the needs of the employee. The client: assessing customer needs; the market-place; marketing products and services. The administration: communication; using information technology in organizations; people in their working environment. Performance: personal finance; financial resources; understanding financial statements; using information for forecasting. The wider business environment: external influences on the organization; the environment of change; organizational responsibilities. managing the organization: producing goods and/or services; making the most of people; reviewing performance.