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David W. Stewart is President's Professor of Marketing and Business Law at Loyola Marymount University, USA and Vice President for Publications of the American Marketing Association. Prior to joining the faculty at LMU, he held tenured faculty appointments and various administrative roles at Vanderbilt University, the University of Southern California, and University of California, Riverside. Dr. Stewart is a past Editor of the Journal of Marketing, the Journal of the Academy of Marketing Science, and the Journal of Public Policy and Marketing. He currently serves as Chair of the Marketing Accountability Standards Board.
Chapter 1 Introduction
Chapter 2 The Financial Imperative of Marketing
Chapter 3 Business Models: How Firms Make Money
Chapter 4 Estimating Cash Flows
Chapter 5 Intermediate Marketing Outcome Measures and Metrics
Chapter 6 Linking Marketing Outcomes to Financial Performance
Chapter 7 Creating and Measuring Brand Value
Chapter 8 Customer Life Time Value: The Significance of Repeat Business
Chapter 9 Anticipating the Future: Managing Risk and Real Options
Chapter 10 Managing Portfolios of Products
Chapter 11 Marketing Strategy and Financial Performance
Chapter 12 Measurement Beyond the Firm