Foreword by Regis McKenna. Foreword by Maynard Webb. Foreword by Dean Lane. 1. Within and Beyond: Understanding the Role of the CIO, by Stuart Robbins and Al Pappas. Perspective 1: The Extended Enterprise CIO. Perspective 2: Back to the Basics-What is a CIO?
2. Women CIOs, by Judy Armstrong. Why Single Out a Particular Group of CIOs? Why Is IT Unfriendly to Women? What Is IT Losing When Women Leave the IT Workforce? What Do We Need to Change to Attract More Women into the IT Profession. Why Do Some Women Prevail and Others Do Not? What Is Different for Women CIOs in Their First 90 Days? Who Are Some of the Successful Women CIOs, and Why? The Value of Women in IT.
3. The First 90 Days, by Mark Egan. Key Takeaways. Overview. Ninety-Day Tactical Plan. IT Organization Review. IT Strategic Plan. IT Architecture Blueprint. Management Recommendations. Pulling It All Together.
4. The Tao Perspective, by George Lin. An Indirect but Fundamental Approach. CIO Challenges. In Closing.
5. Communications: Communication Excellence in IT Management, by Brenda J Fox. The Problem: Us Versus Them. How to Break Down Stereotypes that Threaten Good Communication. Essential Management Practices that Produce Good Communication. What to Keep in Mind When Implementing Communication Tools and Practices. How to Make Yourself a Better Communicator. How to Know When Communication Is Good. Conclusion.
6. IT Organization, by Guy de Meester. Challenges in Determining the Ideal IT Organization. Centralized Versus Decentralized Organizational Structure. Reflections on Critical Information Systems Functions. Decisions and Topics Impacting the Organizational Model. Final Comments on IT Organizations.
7. Governance, by Danny Maco. The Paradox of IT. The Role of the New CIO. What Is Governance? Successful Governance. Skills to Help You Govern. Typical Governing Bodies. Considerations Related to Governing Bodies. Operational Governance. Creating a Governance Model for Your Organization. Putting a Governance Model in Place. Managing Expectations for Governance. How Much Energy Should Be Committed to Governance? Evolution of Governance. Mistaken Uses of Governance. Effect of Acquisitions on Governance. Summary.
8. Architecture, by John Dick, Holly Simmons, Maureen Vavra, and Steve Zoppi. Are We Having Fun Yet? Overview. The Classic Architecture Approach. Enterprise Architecture Overview. Planning for an Enterprise Architecture. Component Architecture. Multitier Architecture, Layer by Layer. Developing a Strategic IT Portfolio.
9. Strategic Outsourcing, by Bharat C Poria. Understanding Outsourcing. Elements of Outsourcing. Conclusion: Trends and Opportunities.
10. IT Workforce, by Dean Lane. Five Basics for Retaining IT Professionals. A Can-Do Attitude Cannot Be Beat. Conclusions.
11. Strategic Planning, by Maureen Vavra and Dean Lane. Chapter Profile. The CIO's Planning Role within the Business. Business Strategizing. Approaches to Setting Strategic Goals and Objectives. IT Planning. Steps to an IT Plan. Managing to Plan an Ongoing/Evergreen Planning. Milestones for Applications Portfolio Planning and Project Management. Setting Priorities. The Big Picture and Feedback Loop.
12. IT Infrastructure Management and Execution, by Joe Feliu. The Operational Framework. Focus Areas in Operations. Focus Areas in Development. Focus Areas in Human Resources. A Closing Comment.
13. Budgeting, by Bob Denis, Maureen Vavra, John Dick. Building Blocks for a Strong Budget. Relationships and Budgets. Budget Feeds: Significant Influencing Factors to Consider. Partitioning Your Budget. Ratios and Operating Metrics. A Simplified Budget Generation Process. Managing the Budget. The Budgeting Toolkit. IT Expense Distribution. Conclusions.
14. Marketing the Value of Information Technology, by Judy Armstrong and Steven Zoppi. Chapter Overview. The Importance of IT (to Everyone). The Plan. Assessing the Value Chain. Operational Excellence: How Will They Know You Are Excellent? Walking the Talk. Marketing Advocate: The Credible Individual. Borrowing From Established Best Practices. Marketing Consistency. More Marketing Vehicles. Conclusion.
15. The Metrics of IT: Management by Measurement, by Shel Waggener and Steve Zoppi. CFO-Credible Financial Obfuscation. CEO-Cross-Examining Opportunity. Back to Basics-Breaking the Cycle. Management by Measurement-Keep It Simple. Quality Over Quantity-Always. The Wheel Already Exists. Money Metrics-You Are What You Eat. Automate IT. The Balanced Scorecard. Service Level Agreements. Some Final (and Initial) Thoughts.
16. Ladder of Business Intelligence: A Systematic Approach to Success for Information Technology, by James E Cates. Business Intelligence. The Ladder of Business Intelligence. Defining the Stages of the LOBI. Using The LOBI Model. Summary.
17. Communities of Practice: Continuing the Learning, by John Moran and Lee Weimer, Community of Practice Facilitators. Overview of the CoP. The Silicon Valley CIO Community of Practice (CIO CoP). Finding a CoP.
Index. 