The production and handling of quantities of unnecessary paperwork are a tremendous drain on a company's resources. Most office workers are suffocating under mountains of paper junk, which obscure and bury documents containing valuable information. These paper mountains are now made still more of a nuisance, because they are being complemented by electronic rubbish in the form of unwanted e-mail and voice mail messages. Declan Treacy provides a guide to eliminating all unnecessary communications which prevent us from getting our real work done. He shows the reader how to conduct a paper audit, and presents a case study of how Marks and Spencer successfully tackled the problem, by aiming to cut paperwork costs at all managerial levels by #10million.