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Part 1 The nature of personnel management: the philosophy of personnel management; the personnel role in the organization; personnel policy and strategy; human resource planning. Part 2 Personnel management and organization: human resource planning in practice; organization structure; organizations and culture; authority, leadership and management; organizational communications; interpersonal communication; procedures for administrative action and mutual control; computers in personnel work; consultancy and consultants. Part 3 Employee resourcing: labour markers; forms of employment and the contract of employment; job analysis; recruitment strategy and employment documentation; selection methods; employment interviewing and decision-making; health, safety and welfare; equalizing employment opportunity; termination of the employment contract. Part 4 Training and development: the training framework; work design and motivation; learning principles and training skills; management development; performance assessment and the appraisal interview. Part 5 Employee relations: trade union recognition and employee participation; negotiating agreement; grievance and discipline; preparing for tribunal. Part 6 Pay: payment administration: job evaluation; pensions and sick pay; incentives, performance pay and fringe benefits.