Thematic Table of Contents for Part 2 Readings Directory of Models Preface NOTE: Chapters 1-16 end with Chapter Summary List of Supplemental Readings in Part 2 (where relevant) Endnotes Models Exercises PART 1: Technical Writing: Ways of Writing 1 Technical Writing on the Job Writing in Organizations Diversity in Technical Writing Reader/Purpose/Situation Writing as a Process One Writer's Process Stages of Writing 2 Collaboration and Ethics Writing with Others Writing with a Partner Writing on a Team Writing for Management Review Writing for Multiple Reviewers Writing with a Technical Editor Writing with an Online Team Writing Ethically Plagiarism Copyright Social Networks 3 Audience Analyzing Readers Subject Knowledge Position in the Organization Personal Attitudes Reading Style Multiple Readers International Readers Finding Out about Readers Informal Checking Interviewing Testing Reader-Oriented Documents Readers Working as a Group Readers Answering Questions Readers Performing a Task Readers Thinking Aloud 4 Organization Sorting Information Select Major Topics Identify Subtopics Constructing Outlines Informal Outlines Formal Outlines Topic Outlines Sentence Outlines Developing Effective Paragraphs Unity Coherence Development Patterns for Presenting Information 5 Revision and Style Creating a Final Draft Global Revision Fine-Tuning Revision Revising On-Screen Making Global Revisions Content Organization Making Fine-tuning Revisions Overloaded Sentences Clipped Sentences Lengthy Sentences Passive Voice Jargon Sexist Language Concrete versus Abstract Words Gobbledygook Wordiness 6 Document Design Understanding Design Features Purpose of Design Features Design Principles Creating Graphic Aids Purpose of Graphic Aids Tables Figures Using Format Elements Written Cues White Space Color Typographic Devices 7 Writing for the Web Planning a Web Site Organizing Web Pages Homepage Information Pages Writing Effectively Designing Elements for Special Groups Senior Users Special Needs Users International Users Evaluating Your Web Site 8 Definition Understanding Definitions Writing Informal Definitions Writing Formal Sentence Definitions Writing Expanded Definitions Cause and Effect Classification Comparison and Contrast Description Development or History Etymology Examples Method of Operation or Process Negation Partition Stipulation Placing Definitions in Documents Within the Text In an Appendix In Footnotes In a Glossary 9 Description Understanding Description Planning Descriptions Subjects Kinds of Information Detail and Language Graphic Aids Writing Descriptions Organization Sections of a Technical Description 10 Instructions, Procedures, and Process Explanations Understanding Instructions, Procedures, and Process Explanations Instructions Procedures Process Explanations Graphic Aids Writing Instructions Readers Organization Details and Language Narrative Style Instructions Troubleshooting Instructions Writing Procedures Procedures for One Employee Procedures for Several Employees Procedures for Handling Equipment and Systems Writing Process Explanations Readers Organization Details and Language 11 Formal Report Elements Selecting Formal Report Elements Writing Front Matter Title Page Transmittal Letter or Memo Table of Contents List of Figures List Tables Abstracts and Executive Summaries Writing Back Matter References Glossary/List of Symbols Appendixes Documenting Sources APA System: Citations in the Text APA System: List of References Number-Reference System 12 Short and Long Reports Understanding Reports Developing Short Reports Opening-Summary Organization Delayed-Summary Organization Developing Long Reports Planning Long Reports Gathering Information Evaluating Sources Taking Notes Interpreting Data Drafting Long Reports 13 Types of Reports Understanding Conventional Report Types Writing a Feasibility Study Purpose Organization Writing an Incident Report Purpose Organization Writing an Investigative Report Purpose Organization Writing a Progress Report Purpose Organization Writing a Trip Report Purpose Organization Writing a Proposal Purpose Organization 14 Letters, Memos, and Email Understanding Letters, Memos, and Email Letters Memos Email Developing Effective Tone Natural Language Positive Language You-Attitude Organizing Letters, Memos, and Email Direct Organization Indirect Organization Persuasive Organization Writing Memos Memos from Managers Memos from Subordinates Selecting Letter Format Date Line Inside Address Salutation Body Close Signature Block Notations Second Page Envelope Selecting Memo Format Selecting Email Format Using the Fax 15 Career Communication and Workplace Strategies Looking for a Job Writing Resumes Traditional Resumes Scannable Resumes Email Resumes Web-based Resumes Writing Job-Application Letters Writing Other Job-Related Letters Followup Letters Answers to a Job Offer Understanding Workplace Culture Communication Etiquette Coworker Etiquette Business Lunch Etiquette 16 Oral Presentations Understanding Oral Presentations Purpose Advantages Disadvantages Types of Oral Presentations Organizing Oral Presentations Preparing for Oral Presentations Delivering Oral Presentations Rehearsal Notes and Outlines Voice Professional Image Gestures Eye Contact Questions Using Visual Aids Equipment Presentation Software Preparing Minutes of Meetings Joining a Team Presentation Facing International Audiences PART 2: Technical Writing: Advice from the Workplace Bagin, C.B., and Van Doren, J. How to Avoid Costly Proofreading Errors Barefoot, D.K. Ten Tips on Writing White Papers Caher, J.M. Technical Documentation and Legal Liability Humphries, A.C. Business Manners International Association of Business Communicators. Code of Ethics for Professional Communicators Nielsen, J. First 2 Words: A Signal for the Scanning Eye Nielsen, J. Write for Reuse Raspberry, T.W. The Buck Stops Here Schafer, R.R. Ten Tips for Writing Better Web-based Survey Questions Smith, G.M. Eleven Commandments for Business Meeting Etiquette Weiss, E.H. Taking Your Presentation Abroad Wicclair, M.R., and Farkas, D.K. Ethical Reasoning in Technical Communication: A Practical Framework Appendix: Guidelines for Grammar, Punctuation, and Mechanics Grammar Dangling Modifiers Misplaced Modifiers Squinting Modifiers Parallel Construction Pronoun Agreement Pronoun Reference Reflexive Pronouns Sentence Faults Subject/Verb Agreement Punctuation Apostrophe Colon Comma Dash Exclamation Point Hyphen Parentheses Question Mark Quotation Marks Semicolon Slash Mechanics Acronyms and Initialisms Brackets Capital Letters Ellipsis Italics Measurements Numbers Symbols and Equations THEMATIC CONTENTS FOR PART 2 READINGS Business Etiquette Humphries, A.C. Business Manners Smith, G.M. Eleven Commandments for Business Meeting Etiquette Corporate Culture International Association of Business Communicators. Code of Ethics for Professional Communicators Humphries, A.C. Business Manners Raspberry, T.W. The Buck Stops Here Smith, G.M. Eleven Commandments for Business Meeting Etiquette Wicclair, M.R., and Farkas, D.K. Ethical Reasoning in Technical Communication: A Practical Framework Document Design Barefoot, D.K. Ten Tips on Writing White Papers Nielsen, J. First 2 Words: A Signal for the Scanning Eye Nielsen, J. Write for Reuse Electronic Communication Barefoot, D.K. Ten Tips on Writing White Papers Nielsen, J. First 2 Words: A Signal for the Scanning Eye Nielsen, J. Write for Reuse Ethics Caher, J.M. Technical Documentation and Legal Liability International Association of Business Communicators. Code of Ethics for Professional Communicators Raspberry, T.W. The Buck Stops Here Wicclair, M.R., and Farkas, D.K. Ethical Reasoning in Technical Communication: A Practical Framework Graphics Barefoot, D.K. Ten Tips on Writing White Papers International Communication Weiss, E.H. Taking Your Presentation Abroad Job Search Humphries, A.C. Business Manners Legal Liability in Technical Writing Caher, J.M. Technical Documentation and Legal Liability Raspberry, T.W. The Buck Stops Here Listening Smith, G.M. Eleven Commandments for Business Meeting Etiquette Meetings Smith, G.M. Eleven Commandments for Business Meeting Etiquette Oral Presentations Weiss, E.H. Taking Your Presentation Abroad Proofreading Bagin, C.B., and Van Doren, J. How to Avoid Costly Proofreading Errors Style Barefoot, D.K. Ten Tips on Writing White Papers Nielsen, J. First 2 Words: A Signal for the Scanning Eye Nielsen, J. Write for Reuse Surveys Schafer, R.R. Ten Tips for Writing Better Web-based Survey Questions Usability and Web Design Barefoot, D.K. Ten Tips on Writing White Papers Nielsen, J. First 2 Words: A Signal for the Scanning Eye Nielsen, J. Write for Reuse Schafer, R.R. Ten Tips for Writing Better Web-based Survey Questions
