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Strategic Internal Communication Dr David Cowan

Strategic Internal Communication By Dr David Cowan

Strategic Internal Communication by Dr David Cowan


$23.41
Condition - Very Good
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Summary

A complete guide to implementing a strategic approach to internal communications in any organization. Will help you move your organization to a communicating community sharing open, transparent dialogue to address both internal and external challenges.

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Strategic Internal Communication Summary

Strategic Internal Communication: How to Build Employee Engagement and Performance by Dr David Cowan

Effective internal communications is a much neglected area in the world of business. While most organizations recognize that the external communication between customers and shareholders is crucial to the success of a business, very few consider the implications of their internal communication or develop a clear strategy for it. So while management decisions may be perfectly rational, badly executed communication can leave staff across the organization confused, worried or disinterested. Strategic Internal Communication offers a complete approach to building engagement, performance and cultural integration in any organization. It looks at the relation between the traditional silos of internal communication, HR and employee engagement and demonstrates, using the new Dialogue Box approach, how to use communication more effectively and strategically to break down these barriers.

Strategic Internal Communication Reviews

We are making great use of the Dialogue Box; it is both innovative and challenging. Our managers find it an excellent analytic and diagnostic tool to improve their communication capabilities. * Hisham S Al-Joher, Director, Global Internal Communication, SABIC *
Cowan's emphasis on attending to the feelings and experiences of all individuals in order to achieve effective internal communication is a welcome contribution. * Lisa M Cuklanz, Professor and Chair, Communication Department, Boston College *
Internal communications, both agency and client side, is crying out for an innovative approach for the 21st century, and this book sets a new agenda, connecting the dots with employee engagement and HR, as well as providing an amazing tool to help clients innovate * Jim Donaldson, EVP, Corporate Communications, EMEA at Weber Shandwick *
[C]ontains plenty of helpful insight for anyone who has responsibility for internal corporate communications. * John Gibbs, Leading Business Books *
getAbstract recommends his fresh thinking to corporate communications professionals and the executives who establish corporate values. * getAbstract, Inc. *

About Dr David Cowan

Dr David Cowan is a visiting scholar in the Communications Department, Boston College, USA. He has worked with a variety of clients, including SABIC, Honeywell Aerospace, SAP, Saudi Aramco, Hewlett-Packard, and has taught the Dialogue Box to over six hundred participants in America, Britain, China, Netherlands, India, Saudi Arabia, Singapore, and South Korea. He is former Global Head of Internal Communications at ArcelorMittal and has also worked at the World Bank and as a finance and technology journalist. He holds degrees from the University of Oxford and the University of St Andrews, where he earned his PhD.

Table of Contents

    • Chapter - 00: Introduction;
    • Chapter - 01: The new organizational triangle: Internal communications, employee engagement and HR;
    • Chapter - 02: Culture shock: Corporate culture does not exist;
    • Chapter - 03: Zone 1: Intelligence - how organizations and people think;
    • Chapter - 04: Zone 2: Emotion - how organizations and people feel;
    • Chapter - 05: Zone 3: Interpretation - how organizations and people understand;
    • Chapter - 06: Zone 4: Narrative - how organizations and people agree (or disagree!);
    • Chapter - 07: The end zone: Ensuring effective dialogue - how organizations and people talk;
    • Chapter - 08: Using the dialogue box

Additional information

CIN0749470119VG
9780749470111
0749470119
Strategic Internal Communication: How to Build Employee Engagement and Performance by Dr David Cowan
Used - Very Good
Paperback
Kogan Page Ltd
20140603
192
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Strategic Internal Communication