Cart
Free US shipping over $10
Proud to be B-Corp

Customer Visits Edward F. McQuarrie

Customer Visits By Edward F. McQuarrie

Customer Visits by Edward F. McQuarrie


$4.09
Condition - Good
Only 2 left

Summary

This second edition offers a complete guide to all aspects of planning and executing a programme of visits to customers by individual managers and cross-functional teams.

Faster Shipping

Get this product faster from our US warehouse

Customer Visits Summary

Customer Visits: Building a Better Market Focus by Edward F. McQuarrie

The Second Edition of Customer Visits offers a complete guide to all aspects of planning and executing a programme of visits to customers by individual managers and cross-functional teams.

Features new to this edition include: expanded coverage of ad hoc results; more examples of good and bad procedures; expanded section on how to analyze visit data; expanded coverage of kinds of questions to be asked of customers; and better integration with other market research tools. Customer Visits offers a wealth of specific advice, and shows how customer visits can assist new product development and the improvement of customer satisfaction.

About Edward F. McQuarrie

Edward F. McQuarrie is a professor in the Department of Marketing, Leavey School of Business, Santa Clara University, in California's Silicon Valley. He received his Ph.D. in Social Psychology from the University of Cincinnati in 1985 and a B.A. in Psychology and Literature from The Evergreen State College in 1976. His research interests include market research appropriate to technology products, on the one hand, and advertising strategies that call on rhetoric, narrative, and semiotic resources on the other. He has also written the book Customer Visits: Building a Better Market Focus, co-edited the volume Go Figure! New Directions in Advertising Rhetoric, and published articles in the Journal of Consumer Research, Journal of Advertising, Marketing Theory, Journal of Consumer Psychology, Journal of the Market Research Society, Journal of Advertising Research, and the Journal of Product Innovation Management, among others. For a current list of publications, you can access his profile on scholar.google.com or researchgate.net. He was Associate Dean for Assessment at the Leavey School of Business, 2001-2010, responsible for the assessment of learning outcomes and the evaluation of teaching. He was Associate Dean for Graduate Studies, 1996-2000, responsible for the MBA and Executive MBA programs. Professor McQuarrie began moderating focus groups in 1980 for Burke Marketing Research. He has consulted for a variety of technology firms and has taught seminars on effective customer visits, managing focus group research, marketing research methods, and similar topics for the Management Roundtable, Hewlett-Packard, Sun Microsystems, Microsoft, Apple Computer, Tektronix, Varian Associates, Cadence Design, and other clients, in England, Germany, and New Zealand as well as the United States.

Table of Contents

Introduction The Contribution of Customer Visits to a Market Focus The Customer Visit in Practice Some Examples A Typology for Customer Visits Planning a Program of Visits Selecting Customers to Visit Prepare a Discussion Guide and Construct Questions Conducting the Visits Completing the Visit Program The Analysis of Visit Data and the Question of Generalizability The Customer Visit in Perspective History and Future Prospects of Customer Visits

Additional information

CIN0761908846G
9780761908845
0761908846
Customer Visits: Building a Better Market Focus by Edward F. McQuarrie
Used - Good
Paperback
SAGE Publications Inc
1998-06-15
264
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Customer Visits