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Managing Information and Knowledge in the Public Sector Eileen Milner

Managing Information and Knowledge in the Public Sector By Eileen Milner

Managing Information and Knowledge in the Public Sector by Eileen Milner

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Summary

Down to earth and taking into account the critically important characteristics unique to public services, this is an illuminating text for anyone working, or thinking about working, in the public sector.

Managing Information and Knowledge in the Public Sector Summary

Managing Information and Knowledge in the Public Sector by Eileen Milner

Managing information and knowledge is a key issue for all governments in the western world

Senior employees are wrestling with the concept of what it means to manage information and knowledge and how to do it - our book offers practical help

It illustrates good practice - and bad practice - through real life examples from the public sector

About Eileen Milner

Eileen Milner is a Principal Lecturer in Information Management at the University of North London

Table of Contents

1 Introduction: defining information and knowledge 2 Developing an information policy and strategy: the foundations of information management 3 Information management strategy in action: making a 'business' case 4 Knowledge management 5 Managing information, ideas and solutions: a focus on the employee 6 ICTs as tools of IKM 7 Tension and paradox: issues of information security, ownership, access, liability and openness 8 IKM as a tool of social inclusion 9 Vision and revision: the case for IKM in the public sector

Additional information

NPB9780415204224
9780415204224
0415204224
Managing Information and Knowledge in the Public Sector by Eileen Milner
Eileen Milner
New
Hardback
Taylor & Francis Ltd
2000-06-15
208
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
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Customer Reviews - Managing Information and Knowledge in the Public Sector