Whoever said, "No pain, no gain," must have been a supervisor. When a supervisor makes a mistake, it is painful -- for the supervisor, for the employee, and for the organization. This book helps both experienced and novice supervisors avoid common mistakes, and provides helpful hints and strategies for building trust and mutual respect."Very helpful book. And funny!"--Sheila Martin, catering director, Hyatt Regency Hotels Learn to avoid faults in the following areas: CommunicationMotivationDisciplineChange management ...and much more! Improve your effectiveness and enhance the morale of your team members with the help of the 101 success strategies listed in this easy-to-read, easy-to-enjoy book.